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Allwyn_Mascarenhas
New Member
November 26, 2015
Question

web pages won't open through fortiap on a laptop and some mobile phones

  • November 26, 2015
  • 10 replies
  • 12549 views

HI

 

I have 2 FAP221B configured with a FGT 70d in the tunnel mode with WPA2-Personal. Everything worked really well till we tried connecting some more devices to it as this was a demo i was performing. And suddenly we see that 2 nokia lumia and 2 android smartphones won't load any webpages at all in the browser. Also my own samsung ace won't even get to the internet.

 

While at the same time one samsung and one htc both android devices were getting full internet access for all apps and browsers.

 

Then i tried with a laptop just to see what's happening. Tracert and ping to google.com(means dns works) works but it just won't open any webpages in the browser, the browser simply acts like there's no internet. Then I saw skype was logged on so i did a test call to their server and that worked. I changed DNS server to 8.8.8.8 and still nothing in any of the browsers chrome,ff and ie.

 

The basic policy with full access is in use with no UTM features.

 

Any help and ideas where to look next please.

10 replies

Bromont_FTNT
Staff
Staff
November 26, 2015

Which devices are connected to the 2.4 and 5GHz radios? Any difference if you have it configured in bridge mode?

 

Allwyn_Mascarenhas
New Member
November 26, 2015

All the devices we used mostly don't even support 5GHz. So good to assume all were on 2.4 only.

 

I did not try with bridge mode, i am actually not aware what is the difference between the two. The fgt 70D datasheet says it supports 32 fortiaps maximum and 16 in tunnel mode. So the other is the bridge mode you are mentioning? Also what else would be different in bridge then in tunnel and why exactly this limit of 32 and 16?

 

Thanks a lot.

Bromont_FTNT
Staff
Staff
November 26, 2015

The 70D controller should tell you what radio (24./5GHz) the clients are connected to. Tunnel mode requires more processing power in the Fortigate vs bridge mode but this shouldn't be an issue with only 2 APs on a 70D. 

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