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jaym222
jaym222
New Member
January 27, 2014
Question

Web Page Blocked Message

  • January 27, 2014
  • 4 replies
  • 125282 views
Hello I was notified this morning that there was a certain website that could no longer be accessed and a screenshot sent by a user showed this message: Web Page Blocked An error occurred while trying to rate the website using the webfiltering service. Web filter service error: no correct Fortiguard information To resolve the issue, I disabled UTM completely on the FW policy associated to the website. But I have no idea what would have triggered this problem. Any insight would be appreciated. Thanks

    4 replies

    Bromont_FTNT
    Staff
    Bromont_FTNT
    Staff
    January 27, 2014
    Websites will be blocked if the Fortigate doesn' t receive a proper rating from the Fortiguard servers. A workaround would be to enable " Allow Websites When a Rating Error Occurs" in the Webfilter profile until you can figure out what the connectivity issue with Fortiguard is.
    pcraponi
    pcraponi
    New Member
    January 28, 2014
    Check if your license expired or go to Fortiguard menu and click on " Test Availability" menu inside Web Filtering and Email Filtering Options section... Check if DNS configuration and date/time of Fortigate are ok too... Regards, Paulo Raponi
    jaym222
    jaym222Author
    New Member
    January 28, 2014
    Thanks for the feedback. I immediately enabled the workaround to prevent any other similar issues. I did ' Test Availability' and was able to reach the server. There are no licenses expired. They all expire in Oct. 2014. The DNS is fine but the time was off by a couple hours. I would imagine it has been for a while.
    sepulvev
    sepulvev
    New Member
    July 2, 2015

    To fix this issue....

    Web Page Blocked

    An error occurred while trying to rate the website using the webfiltering service. Web filter service error: no correct FortiGuard information

     

    1. Logon to Firewall

    2.  Web Filtering and Email Filtering Options under config

    3. Place a check on the option for Use Alternate Port (8888)

    (FortiGuard services are reachable via ports 53 and 8888.) Use Alternate Port (8888) 4. Apply

     

    NOTE: you are golden! @sepulvev

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