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heye
heye
New Member
February 7, 2018
Question

Web Filtering on Gmail

  • February 7, 2018
  • 1 reply
  • 18018 views

Hi guys. I have a 60E firewall. When I want to preview a PDF file on Gmail which is sent from Google Drive, I got an error message. When I set the all filters are off, there is no problem. I also added "drive.google.com" to the Static URL Filter on both Web Filter and DNS Filter as "Allow" and i can reach that site. So how can i fix this problem?

    1 reply

    ericli_FTNT
    Staff
    ericli_FTNT
    Staff
    February 9, 2018

    Hi heye,

     

    There are two potential causes of this issue.

    1. You are using URL filter in your webfilter profile. Which only filter the string "drive.google.com" in the URL.

    2. The PDF file was blocked by some other UTM profiles like AV, DLP or IPS.

    If possible please review the UTM log. Keep updated.

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