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rezendecs
rezendecs
New Member
August 21, 2015
Solved

Web admin session disconnecting suddenly.

  • August 21, 2015
  • 4 replies
  • 23875 views

Hi all,

 

  After upgrade to 5.2.4 my web admin session is disconnecting suddenly, while I'm working and before to idle timeout.

  I already saw this in other versions of 5.2.X.

 

Regards,

Claudio Rezende

    Best answer by Somashekara_Hanumant

    Hi Claudio,

     

    Make sure SSLVPN and Admin port are not overlapping, and also increase the idle timeout from System > Admin > Settings >

     

    Hope this helps

     

    4 replies

    Somashekara_Hanumant
    Staff & Editor
    Somashekara_HanumantAnswer
    Staff & Editor
    August 23, 2015

    Hi Claudio,

     

    Make sure SSLVPN and Admin port are not overlapping, and also increase the idle timeout from System > Admin > Settings >

     

    Hope this helps

     

    vjoshi_FTNT
    Staff
    vjoshi_FTNT
    Staff
    August 23, 2015

    Hello Claudio,

    It is worth checking the settings under global settings :

     

    config sys global

    show

    In the output check if you have anything for - "admin-concurrent" and "admin-login-max".

     

    You say that the session disconnects while working on it, which confirms that the session was not idle. In this case, can you check if any other admin user logs in and disconnects the other admin sessions from the dashboard? (System > Dashboard > System Information > Current Administrators > Details)

     

     

     

    rezendecs
    rezendecsAuthor
    New Member
    August 25, 2015

    Hi all, 

     

        I don't have ssl vpn configured on this firewall.

        The user that I'm using is exclusive for me.

        I noticed that with Firefox the issue happen with less often.

        I'm thinking about some certificate issue......

     

    Regards...

    Claudio

    FortiNitish
    Staff
    FortiNitish
    Staff
    April 18, 2023

    Hi Claudio,

     

    It can occur if the idle timeout is set to a lower value or if the admin has been idle for a certain time. You can increase the idle time out. 

     

    Navigate to System -> Settings ->Administrator settings

    Increase the idle timeout value and click Apply

    Note : Range 1 to 480 mins

     

    thanks.

     

     

     

     

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