Wan pppoe status failed

My wan2 pppoe status failed but before it was working properly and there's no changed in the config.

How to troubleshoot and is there a way to connect or disconnect wan pppoe?

I also checked with isp, he told me the link is fine but there's no link connect from me to the isp.

I did reset the modem and fortigate but it's helpless.

Staff

You may enable debug to check it.

dia debug enable

dia debug application pppoe -1

dia debug applicaiton ppp -1

SuperUser

before start debugging ppp, make sure wan2 synced up with the modem at 100 or 1000/full-duplex. "diag hard deviceinfo nic wan2" would show you.

Explorer

I had the same issue. Once the port speed changed to 1000-Full duplex, the link came up. Thanks for the information.

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