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VPN stuck at status 98%

Forum|Forum|12 years ago
July 31, 2014
103 replies
826369 views

We are running Windows Server 2012 R2. We have installed the most recent FortiNet client (vpn only), version 5.2.0.0591. We have configured an SSL-VPN connection. When we click on the " connect" button, the status progresses all the way to 98% and then hangs. We have disabled the windows firewall, do not have any anti virus software installed, no group policies are being applied, and no other applications are running when we attempt to make the VPN connection. Thanks for helping!

Best answer by denniswong34

Hi All,

I just fix it by apply this fix and re-install fortigate client.

https://skydrive.live.com/redir?resid=86BDD34D41D3E179!2065&authkey=!AAeyjPB4O4uVxek

You may find the detail from this forums. Hope this could help you all. Thanks.

https://supportforums.cisco.com/discussion/11682811/anyconnect-msi-installation-failed-windows-7

Show previous replies

oheigl

New Member

If you get stuck at this percentage, in my cases usually a proxy is defined in the IE settings, can you disable the proxy configuration and try again? Kind regards, Oliver

FKribsAuthor

New Member

This is Internet Explorer 11. There is a " fortissl" connection in the " Dial-up and Virtual Private Network settings" . If we click on the " settings" button or the " LAN settings" button, the proxy server sections are unchecked and nothing is configured here.

oheigl

New Member

Hmm, have you tried to remove the SSL client and connect via the SSL VPN web portal and download it directly from the FGT (the installation package)?

FKribsAuthor

New Member

Can you explain what the SSL VPN web portal is? We were provided the SSL VPN Client from a third party software company, so we are unfamiliar much else.

rwdorman

New Member

I've not gotten this to work (but it has been a long time since I tried) you may want to look at

http://docs.fortinet.com/...s-an-l2tp-ipsec-server

scerazy

Visitor III

l2tp works perfectly fine on Fortigate with Windows (or Mac) default build-in VPN

Only issue is to add static routes once the tunnel is connected

So not a solution to "end" user (that can hardly understand double click here)

But for anybody intelligent it is spot on.

oheigl

New Member

It' s the web portal of the SSL VPN. Just copy the IP or URL which you enter at the server address field in the client app into your browser, and a website should be displayed. After that log into this website with your VPN credentials, and then you should be able to download the tunnel plugin. After installing restart the browser and try to login again, now there should be a connect button in the tunnel widget, click it and let me know if it works!

FKribsAuthor

New Member

We were able to log into the web site with our credentials. In the " Tunnel Mode" section, there is a connect button that doesn' t appear to do anything. In the details, it says " FortiClient SSLVPN Offline" . " Link status" is " down" , " bytes sent:" and " bytes received" are 0. In the " Session Information" section, " time logged in" counts the time of our connection. We don' t see a place to download the tunnel plugin. Where do we download this? Thanks!

denniswong34Answer

New Member

Hi All,

I just fix it by apply this fix and re-install fortigate client.

https://skydrive.live.com/redir?resid=86BDD34D41D3E179!2065&authkey=!AAeyjPB4O4uVxek

You may find the detail from this forums. Hope this could help you all. Thanks.

https://supportforums.cisco.com/discussion/11682811/anyconnect-msi-installation-failed-windows-7

madeinark

New Member

denniswong34 wrote:
Hi All,

I just fix it by apply this fix and re-install fortigate client.
https://skydrive.live.com/redir?resid=86BDD34D41D3E179!2065&authkey=!AAeyjPB4O4uVxek

You may find the detail from this forums. Hope this could help you all. Thanks.
https://supportforums.cisco.com/discussion/11682811/anyconnect-msi-installation-failed-windows-7

Nice find! Nothing else had worked. Thank you for posting!

antssss

New Member

I also had encountered that problem many times. My solution for this problem and somehow it always works:

1. Remove SSL VPN client from computer 2. Restart computer 3. Install newest VPN SSL client software

4. Configure new connection 5. Tick "Keep connection alive until manually stopped"

Paul_S

New Member

Here is my similar situation and the solution. I did contact technical support and they directed me to the Microsoft forums. I adapted my solution from the link they provided.

FG200B - 5.2.2

Vendor cannot connect to SSL VPN after upgrading from SSLVPN client 4.x to FortiClient 5.x from forticlient.com

I installed the same client to test. Before changing anything my 4.x SSL VPN client worked just fine. After switching to FortiClient 5.x my VPN connection now fails at 98%. I open support ticket and tell support the 5.x client is broken. after a lot of back and forth talk, I downgrade back to my 4.x client with the same failure at 98%. Now I realize it is not a 5.x client issue.

Now that I have resolved this, my theory is that the WAN Miniport adapter (purely software defined in the registry) got corrupted either during the 4.x uninstall, the 5.x install, or the 4.x > 5.x upgrade. [I cannot remember if I upgraded or uninstalled/installed]

my solution is below:

Windows RAS Error 720 - PPP VPN fails or disconnects http://www.paulscomputers...les/article.php?ID=298

Christopher_McMullan

Staff

We're working with Microsoft, and will hopefully have a fix soon. Both companies are aware of the issue. Thank you for sharing the WAN Miniport adapter resolution.

NeilG

New Member

Christopher McMullan_FTNT wrote:
We're working with Microsoft, and will hopefully have a fix soon. Both companies are aware of the issue. Thank you for sharing the WAN Miniport adapter resolution.

Christopher,

Your post indicates that this is a known issue and that Fortinet and Microsoft are working on it. Can you please provide an update?

Thank you!

Holy

New Member

Same Issue here using Windows 7 64X

tried everything that i could fine here and on the web. nothing Helps. it just hangs all the time on 98%... it´s really bad because i do work a lot from home and cannot connect to my customers networks anymore.

No Windows Updates were made and no new installations. it just stoped to work today and i don´t now what else should i try to solve this.

i installed the newest 5.4 with no success either...

luca_comes

New Member

Hi all,

I'm facing into the same issue which is driving me crazy. All the solutions you posted is unsuccesful in my case, some clients can connect and many other no. All Fortinet connections to many different customers are not working. I'm really depressed, anyone can give me any other hints.

Thanks

Luca

FKribs wrote:
We are running Windows Server 2012 R2. We have installed the most recent FortiNet client (vpn only), version 5.2.0.0591. We have configured an SSL-VPN connection. When we click on the " connect" button, the status progresses all the way to 98% and then hangs. We have disabled the windows firewall, do not have any anti virus software installed, no group policies are being applied, and no other applications are running when we attempt to make the VPN connection. Thanks for helping!

Paul_S

New Member

luca.comes,

Do all your WAN miniport adapters appear in device manager when you show hidden devices? Make sure you see "WAN Miniport (IP)" and "WAN Miniport (PPTP)".

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