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Question

VPN not working on mobile devices after 7.0.14 upgrade

Forum|Forum|2 years ago
February 14, 2024
22 replies
16681 views

We upgraded our cluster from 7.0.12 to 7.0.14 due to critical vulnerability.

Now we have the issue that mobile devices (Android) cannot connect to the VPN anymore.

We end up getting the error: "Cloud not retrieve auth ID" and the redirect is not working properly.

And it seems we are not the only one:

FortiClient VPN SSLVPN on Android no longer working : r/fortinet (reddit.com)

Anyone else with the same issue?

Is there already a fix for this problem?

Show previous replies

marcgarcia

New Member

Tested this today with the the app version that I can find in the Store (version 7.2.2.0127) and still having issues. Can somebody else confirm it is already working fine for them?

Thanks

jguemes

New Member

Tested 7.2.2.0127, FOS 7.0.14.

Works succesfully always after at least three attemps, never on first nor on second attempt.

Tested on several android devices with same results.

Thanks

jguemes

New Member

Update:

config system global

set remoteauthtimeout 100

works for me.

Tried lower values before (30, 60) and it didn´t work.

BtW, 2FA is provided by PrivacyIdea.

Regards

J. M. Güemes

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