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Question

VPN not working on mobile devices after 7.0.14 upgrade

Forum|Forum|2 years ago
February 14, 2024
22 replies
16648 views

We upgraded our cluster from 7.0.12 to 7.0.14 due to critical vulnerability.

Now we have the issue that mobile devices (Android) cannot connect to the VPN anymore.

We end up getting the error: "Cloud not retrieve auth ID" and the redirect is not working properly.

And it seems we are not the only one:

FortiClient VPN SSLVPN on Android no longer working : r/fortinet (reddit.com)

Anyone else with the same issue?

Is there already a fix for this problem?

smaruvala

Staff

Hi,

- Are you using SAML for the authentication?

- Where do you see the error "Cloud not retrieve auth ID"?

- Are you seeing any connection refused message if you are using SAML and while redirecting to SAML connection?

- What is the FortiClient version you are using?

Regards,

Shiva

Regards,

Shiva

ICTSZUAuthor

New Member

HI,

yes we use SAML Azure SSO
right after entering the 2FA Code
No, connection to SAML is fine. The M365 Login windows works and the 2FA Pop-up within Microsoft Authenticator is also showing up. After entering the 2FA code, the browser redirects to 127.0.0.0 and a small pop-up says "could not retrieve auth-id"
the latest available on the Google Play Store, we deinstalled and installed the latest one

regards,

S

TI_SOUCY

New Member

Same issue here, caused by the same 7.0.14 update.
Here we have the 7.2.1.0118 Android client.
We get the Auth ID error right after entering the MFA code (Azure SSO)

hbac

Staff

Hi @ICTSZU,

Have you tried older FortiClient versions (7.0.x) to see if the works?

Regards,

TI_SOUCY

New Member

No we don't have any older version to test. Some Android devices allow uninstalling updates, but ours don't.
However I can confirm the problem started right after we installed FortiOS 7.0.14 on February 9th. Since the 7.2.1.0118 Android client was released in December, it worked for over a month with FortiOS 7.0.13.

smaruvala

Staff

Hi,

I am suspecting it could be matching a reported issue. I would suggest you to contact the support to check the logs. If it is the same issue then it will be fixed in 7.2.2 forticlient version which will be released soon.

Regards,

Shiva

Alberto_Eurofins

Visitor III

Same issue here.
It seems a bug of this version

azv

Explorer

We also have this problem after updating to 7.0.14.

Only Android cannot connect. iPhone and PC work.

matjazm

New Member

Is this an issue only on SSL-VPN or DialIN IPSec aswell?

What about on v7.2.7?

ScarletSpider

New Member

Hello, official support sent us the FortiClient_vpn-v7.2.2-build0125-release.apk version which has this SSO issue resolved.

ScarletSpider

New Member

Official support sent us the FortiClient_vpn-v7.2.2-build0125-release.apk version which has this SSO issue resolved.

ICTSZUAuthor

New Member

Can some one from Official Support post a download Link here or point to a Official Release?

Is this already published in the playstore?

smaruvala

Staff

Hello,
I would suggest you can open a support ticket and TAC engineer will send the OS file to you.

Regards,

Shiva

ICTSZUAuthor

New Member

Hi,

Since this is a public available App in the Playstore you should update it there?

We don't want to provide a single apk just for this issue via MDM. Can you please update your Playstore Version to the 7.2.2 with the build which has the fix in it?

Thanks

Behaylu

Visitor III

hello everyone
any suggested solution please ? and can anyone share me the download link please ?

smaruvala

Staff

Hello,

You need to upgrade the forticlient to a latest patch version. I don't think the version is in there in the support portal yet. I would suggest you to open a TAC case and get the file from the support.

Regards,

Shiva

Behaylu

Visitor III

Hello Shiva,

I have tested the new 7.2.2 .apk provided by TAC, and it is working and resolved the sso issue on Android devices. One suggestion I have is to clean the cache of the mobile browsers, such as Chrome or others, before initiating authentication.

regards,
Behaylu A

Peter_Y

New Member

Hi, everyone

As ICTSZU mentioned about it, we also have a same issued for FortiClient version. I checked out this 7.2.2 version in Android app store today afternoon in KST. but, I can see about the other Galaxy S23 and didn't any platform about Galaxy A model, chromebook also.

Is it support one Galaxy S model only? or does anyone know when it will be released this version to other model?

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