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Stephen3
Stephen3
New Member
December 7, 2023
Question

VPN fails with "Did not find interface for local_gwy"

  • December 7, 2023
  • 3 replies
  • 4303 views

A couple of Windows 11 users have trouble connecting to VPN using FortiClient 7.2.2.0864.  The error in the logs is:

FortiSslvpn: 27792: Did not find interface for local_gwy

KB2693643 is not installed nor are any of the Windows optional features for RSAT.

3 replies

rbraha
Staff
rbraha
Staff
December 8, 2023

Hi @Stephen3 

Have you tried uninstall/install it again on these end users ,you may run the below debug commands on FGT cli to get more detail info:

diag debug enable

diag debug console timestamp enable

diag deb application fnbamd -1

diag debug app sslvpn -1 

 

If this FCT it is licensed l would suggest to open an ticket in order check the issue why its failing.

    hbac
    Staff
    hbac
    Staff
    December 8, 2023

    Hi @Stephen3, 

     

    That error message indicates a client side issue. Have you tried ethernet and WiFi? Both doesn't work? You can also try a different FortiClient version. 

     

    Regards, 

    Stephen3
    Stephen3Author
    New Member
    December 8, 2023

    We're using the free version of FortiClient, so it seems that I can't ask support when it doesn't work.

     

    Is there anything more useful than "your users' laptops/network/internet must not work right" that we can look at?  The VPN works just fine for some users, so it shouldn't be a config issue.

     

    Edit: User reports no issues with Cisco AnyConnect VPN from the same system... so it's unlikely to be their network or laptop that is the problem.

    mle2802
    Staff
    mle2802
    Staff
    December 9, 2023

    Hi @Stephen3,

    Try disable IPv6 on ssl virtual nic card and see.


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