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METL01
METL01
New Member
February 17, 2023
Question

VPN Connection failed but works fine on older laptop

  • February 17, 2023
  • 9 replies
  • 3287 views

We recently had some people change laptops to a newer model of laptop. When trying to use VPN to connect on these models it gives this error message

METL01_0-1676672130836.jpeg

Sometimes it doesn't pop up any error message and when you login it asks for the token, when you put the token in and click connect it just loads for a while before reverting back to the login section. Would anyone know a possible fix to this issue? The laptops that are having this issue are DELL Latitude 5520.

 

Thanks!

9 replies

Anthony_E
Staff
Anthony_E
Staff
February 20, 2023

Hello METL01,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Best Regards
Anthony_E
Staff
Anthony_E
Staff
February 28, 2023

Hello METL01,

 

We are still looking for someone to help you.

We will come back to you ASAP.


Regards,

Best Regards
srajeswaran
Staff
srajeswaran
Staff
February 28, 2023

Is there any host-check configuration on your SSL VPN settings? If so, can you turn it off for testing and  check the behavior?

    kgeorge
    Staff
    kgeorge
    Staff
    February 28, 2023

    Hello @METL01,

     

    Kindly share the following details to analyze more about the configuration and debug flow and advise you accordingly,

     

    Firmware version of both FortiGate and FortiClient application installed on users' machines

     

    Commands below to be captured in CLI Console or Putty session,

    show full vpn ssl settings

     

    show system interface <interface number used in SSL VPN settings>

     

    di de di

    di de reset

    di de application sslvpn -1

    di de en

     

    After this, initiate the SSL VPN login and wait for the debug details to be recorded.

     

    Configuration details of SSL VPN on FortiClient application on end user machine. Screenshots would help

     

    We will have it checked and let you know what needs to be done.

     

    Regard,

    Klint George

    Toshi_Esumi
    SuperUser
    Toshi_Esumi
    SuperUser
    February 28, 2023

    Isn't this error message for IPsec VPN, not SSL VPN? There is no pre-shared key for SSL VPN. Or the error message has an error?

     

    Toshi

    kgeorge
    Staff
    kgeorge
    Staff
    February 28, 2023

    We get this for SSL-VPN as well.

     

    METL01 should confirm if the issue is pertaining to IPSec Remote or SSL-VPN and post which, we can proceed further accordingly.

    METL01
    METL01Author
    New Member
    March 1, 2023

    Hello, I am working on doing the debug but this is for SSL-VPN.

    JamesB
    JamesB
    New Member
    March 1, 2023

    Is there by chance an EMS server involved with this client?

     

    Follow up question - on a fresh install of the client does it work until it randomly doesn't/ you exit out of the client int he system tray.

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