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Question

VPN can connect but can't access shared folder

Forum|Forum|3 years ago
November 3, 2022
9 replies
13039 views

Hi all, Using Forticlient IPSec VPN to connect back to office network unable to access network shared Please help. The shared folder is only shared by domain PC. I can ping IP, nslookup and ping hostname of the PC.

Thank you

Regards,

RTuesca

FortiClient

gfleming

Staff

Is your FW policy allowing access on SMB/file share protocol?

Is your PC local firewall preventing the traffic?

let's start there and then troubleshoot further...

rtuescaAuthor

New Member

Yes, as of the moment we allow all on the Forti and I also tried turning off the firewall of the shared PC but no luck on that one.

Thanks

RTuesca

gfleming

Staff

It looks like you are accessing the file share using hostname instead of IP.

Can you please try with IP?

Chances are you will need to set up split DNS config on your VPN settings to be able to access resources using hostnames (note only FQDN will work).

rtuescaAuthor

New Member

Hi Gfleming,

We already figured out the error; it looks like the FW is blocking the traffic. but it's already working now. Thanks, your help is much appreciated.

Thanks

RTuesca

hakbil

New Member

Hi RTuesca,
it is long time from now. But I have same problem with some clients. Do you remember what was solution?
Thanks
hakbil

rtuescaAuthor

New Member

Hi Hakbil,

The issue was with the firewall. We monitored the traffic while attempting to map drives and added all blocked items to the firewall.

Hope this helps

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