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apolis
apolis
New Member
February 26, 2016
Question

Users from OS X,IOS and Android can't acces WiFi

  • February 26, 2016
  • 1 reply
  • 5700 views

Hi,

 

We are using Fortigate 100D with FAP221C. WiFi access is made by using WPA2 enterprise and LDAP groups.

Users from windows laptops are connecting fine, but we have problems with OS X and mobile phone users.

All time it's prompted for user name/password and they can't access WiFi. LDAP servers are working fine

because before we migrated from Juniper to Fortigate they are used in same way for WiFi access.

 

Also strange is so exactly same setup in different office is working fine.

Can somebody has idea what's going on?

    1 reply

    jpgrilo
    jpgrilo
    New Member
    April 8, 2016

    Hello 

    I am having a very similar problem with a similar setup 

    Fortigate 100D v5.2.4,build688 with FP221C with v5.2-build0245.

    Active directory running Windows 2012 R2

    All computer authenticate with out a problem but all de mobile devices fail to authenticate.

     

    Did you reach any conclusion on how to solve this matter? 

     

     

    apolis
    apolisAuthor
    New Member
    April 8, 2016

    I contacted Fortinet support and they told me so it's not support in this way. I don't believe because it's working for me in remote site !! Finally I switched to RADIUS authentication, using windows 2012 R2 radius server with NPS server and remote LDAP groups from AD. After that everything is working perfect for IOS,Android, OS X and Windows laptops.

     

    I believe there is some kind bug in FortiOS.

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