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hafer
hafer
New Member
February 18, 2024
Question

Used Fortigate - FortiCloud

  • February 18, 2024
  • 1 reply
  • 1015 views

I'm new to Fortinet and bought a used FortiWiFi 50E. I ended up having to factory reset it, however, it looks like it's still registered to someone else's FortiCloud. All the licenses have expired, but I'm wondering if they ever renew the FortiCloud license, would they have access to control, manage, see my Firewall or anything else from their dashboard.

1 reply

Raghu_Kumar
Staff
Raghu_Kumar
Staff
February 20, 2024

Hello Hafer,

 

It is better to contact the seller and have them unregister from their account. As in case if you have to license your used FortiWifi 50E in future fo using Security Profiles (UTMs) you need to register this device with your account. Anyone has to know the super admin's username and password to access the FortiGate. But they still may be able to access from forticloud account if they had already done the following:

 

Technical Tip: Recover access to FortiGate via FortiCloud

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Recover-access-to-FortiGate-via-FortiCloud/ta-p/210343

 

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