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klnas
klnas
New Member
August 7, 2020
Question

Used 60D is unregisterable, unsupportable

  • August 7, 2020
  • 1 reply
  • 5020 views

I recently purchased a used Fortinet 60D (ebay) to learn about Fortinet FWs. I also mistakenly bricked it. Bootloader works so I can tftp an image to it, if I could get one. So I've tried to buy support, but it looks like that won't work either.

According to Customer Care:

....

2) The current owner of the unit submits a customer service ticket via the support.fortinet.com asking to have the unit removed from the account or transferred to the new owner. The ticket details includes the unit serial number and the account to which the unit is to be transferred.

...

well that's impossible if it is second hand.  I can't buy support (to download any version of firmware to restore to system) because I can't register it. If anyone has any ideas, because I'm out of them.

 

This is very disappointing

    1 reply

    SecurityPlus
    SecurityPlus
    Explorer III
    August 16, 2020

    Can you communicate to the seller or via ebay to request that the current owner requests that the unit be transferred to you the new owner?

    klnas
    klnasAuthor
    New Member
    August 17, 2020

    I have contacted Ebay seller. I am not too hopeful. It am very surprised Fortinet does not have trial/demo licensing. 

    Yurisk
    SuperUser
    Yurisk
    SuperUser
    August 17, 2020

    Fortinet does have evaluation lics but for the VM images, not physical ones.  

    All the trouble of moving the account for this Fortigate from previous owner to you most probably futile - if this Fortigate does not have valid support with the previous owner (snowball chances in hell it will, on ebay).  

     

     

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