Question
URGENT: False Positive Blocking Legitimate Healthcare Business - 4+ Weeks Unresolved
I need help from the #Fortinet community. Our legitimate healthcare business has been incorrectly flagged by #FortiGuard for over 4 weeks, and standard appeals have been completely ignored.
The Facts: • Domain: menswellnesscenters.com • Business: Licensed medical clinics in Virginia • VirusTotal: 91 out of 92 vendors say CLEAN • Only Fortinet flags as malware
The Impact: • Millions of Comcast/Xfinity customers blocked via Akamai ETP • Patients cannot access healthcare services • 4+ weeks of appeals with ZERO response
The Evidence: We're a LegitScript-certified healthcare provider. Our site runs on WordPress/Hostinger with Cloudflare DNS. Multiple security scans show no malware. Every other major security vendor (ESET, BitDefender, Kaspersky, etc.) rates us as clean.
Why This Matters: This isn't just affecting our business - it's blocking patient access to medical care. FortiGuard's reputation depends on accuracy, but we're seeing a clear false positive that's been unresolved for a month.
Request: If anyone can help escalate this to @derek Manky (VP Threat Intelligence) or @DRInnesys Carl Windsor (CISO), I would be incredibly grateful.
Standard channels have failed. Healthcare access is at stake.
Eric O'Brien, COO Men's Wellness Centers 425-753-0838 | eobrien@menswellnesscenters.com
#Cybersecurity #FalsePositive #FortiGuardLabs #Healthcare #SecurityVendor #ThreatIntelligence #NetworkSecurity #InfoSec #CyberSecurity #Help
