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JaviM_rq
JaviM_rq
New Member
May 28, 2026
Question

Upgrading Forticlient EMS to 7.4.7 Error

  • May 28, 2026
  • 1 reply
  • 138 views

Hello,

I’ve trying for a long time this kind of upgrade.

GUI doesn’t upgrade, and i tried using CLI i got this error.

After updating the linux package i got this another one.

I’ve seen this Bulletin → CSB-260410-1

In my case, i installed this EMS as VM not using Linux, so i can’t make any changes in the Linux shell as it says.

Could anyone help me?

thank you

1 reply

AEK
SuperUser
AEK
SuperUser
May 31, 2026

Hi ​@JaviM_rq 

It looks like there is something wrong with the installed PostgreSQL package or configuration file.

I suggest to open a ticket if it is production, but in case you want to troubleshoot it yourself then have a look at this procedure to enter Linux shell on VM based EMS that was shared here by ​@davidlaperriere , but I didn’t try it yet. Not this may not be supported by Fortinet.

In case it works then you can perform any required troubleshooting step, like read logs, check config files, check packages and so.

Regarding PostgreSQL, in case you find the package really broken then I think the re-installation should help. But before to do it I don’t know if you should shutdown EMS services or not.

sudo apt-get install --reinstall postgresql-15

Hope it helps.

AEK
    JaviM_rq
    JaviM_rqAuthor
    New Member
    June 3, 2026

    Thank you a lot, i followed ​@davidlaperriere steps to get into linux shell, after that i followed the command which appears in CSB-260410-1 and it finally worked.

     

    Best regards.

    AEK
    SuperUser
    AEK
    SuperUser
    June 3, 2026

    Thanks for sharing and happy to hear that it worked.

    However I can’t find the link to CSB-260410-1, can you please share it?

    AEK
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