upgrade service 24/7

Hi information_security,

To upgrade your current 8x5 FortiCare services to 24x7 support, you can follow these steps:

1. Identify the specific FortiCare service contract you currently have for your Fortinet product.

2. Contact Fortinet Customer Support or your Fortinet Sales Representative to inquire about upgrading your existing 8x5 FortiCare service to 24x7 support.

3. Provide the necessary details such as your current service contract information, product details, and any other relevant information requested by Fortinet.

Please refer to the below documents for more information:
https://www.fortinet.com/resources/sled-contracts-grants/california
https://www.fortinet.com/support

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Regards,
Aman

Hi @information_security,

For this you can reach out to your fortinet local partner or the fortinet CS team.

They will be assisting you further on this