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New Member
May 18, 2026
Question

Unresponsive New Fortigate

  • May 18, 2026
  • 3 replies
  • 52 views

Hello,

I’m trying to configure two different Fortigates 60F but both of these devices are unresponsive.

I tried connecting via Ehternet on LAN 1 but i get no address via DHCP (no IP was released and i have APIPA address) , i tried setting up manual with IP 192.168.1.110 mask 255.255.255.0 gateway 192.168.1.99 but i can’t ping, https or ssh to 192.168.1.99 

If i look at the ARP table i see that 192.168.1.99 is present but i get no response in HTTPS , SSH and Ping

The weird thing is that using Wireshark i see that the Fortigate is responding to the ARP Requests but not to Layer3 traffic (HTTPS,DNS,SSH,Ping)

Then i tried using the console cable connected to the Console Port of the fortigate but also that didnt work:

So i tried to Reset the Fortigate but also that seems to not work, no LEDs are blinking and seems to not reset at all, i tried holding the reset button after power up for 1 min but nothing, i tried the same but when Fortigate was already booted up but nothing.

The weird thing is that this is happening on both Fortigate 60F firewalls.

Do i need to request an Hardware Replacement or what could i do to fix this and configure the firewalls?

 

Thank you for the support and if you need any info let me know

Best regards

 

3 replies

sjoshi
Staff
Staff
May 18, 2026

what are you seeing when trying to access the console?

are all the light blinking on the fortigate

Thanks, Salon
Anthony_E
Staff
Staff
May 18, 2026

hi,

 

did you try via CLI:

 

config system interface

set allow access http https ssh ping

 

Regards.

Best Regards
Yurisk
SuperUser
SuperUser
May 18, 2026

By “New” you mean new from the box, never used ? If so, I am yet to see 2 new FGTs dead on arrival (unless with visible damage in transit), seems unlikely. I guess when you turn it off/on by unplugging LEDs do blink, right? Try connecting Console cable to laptop/PC again, try different COM number ports in putty, then turn it off/on again. May be verify that console cable + console-to-USB adapter/driver work with some other equipment.