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tinmarlar
tinmarlar
New Member
August 25, 2014
Question

Under Warranty Fortinet firewall

  • August 25, 2014
  • 3 replies
  • 5248 views
I would like to know one thing.Our company bought Fortigate 60 D from one company.This company is not fortinet partner.They said that this device ship to Taiwan.We got RM number is 12/08/2014.Now our side don' t have firewall.How come under warranty also difficult to change?For us, very trouble.I mean,Hardware problem under warranty should be straight way change.

    3 replies

    Warren_Olson_FTNT
    Staff
    Warren_Olson_FTNT
    Staff
    August 25, 2014
    Hello, If I am following you correctly, you are having issues transferring the warranty on the appliance to your company? Honestly this sounds like an issue you want to email customer service about, I would try cs@fortinet.com.
    emnoc
    emnoc
    New Member
    August 25, 2014
    Be ready to provide proof of ownership like a PO/invoice/etc...? I find a fortinet-partners can speed up warranty changes and support contracts information. Also if the device is warranty under the other party, FORINET will not just blindly re-assign it. What you can do is to contact the subscriber is warranty under and have them add you or create sub-account for that device. remember support is how companies make money
    Istvan_Takacs_FTNT
    Staff
    Istvan_Takacs_FTNT
    Staff
    August 25, 2014
    It' s not difficult to change, but your HW provider is telling fibs. Most likely they are true about not having a replacement device in stock so that has to be shipped from the manufacturer. Don' t think that' s your or Fortinet' s issue, the seller should stock a few, especially the lower-end devices for quick replacement. Transferring the registration/license to the new device is as easy as calling your local Fortinet support number and have all the docs ready. Someone should be able to assist you in 10 minutes.
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