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ning83
New Member
May 14, 2026
Solved

Unable to update FortiClient app on a Surface Pro device

  • May 14, 2026
  • 3 replies
  • 82 views

Hi 


I’ve been using the FortiClient app for many years on my personal Surface Pro 7 device. Not had any issues, but recently we’ve taken part in a vulnerability audit and the app is flagging a few issues. The solution is to update, but I’m struggling to do so. I had version 7.4.3 installed but need 7.4.5 for the vulnerability to be cleared. When I download the latest software file it doesn’t show any version options. Instead, it I think it pulls down the latest version it can. I’ve tried to reinstall but still only getting to 7.4.3. 

I’ve seen a post regarding Snapdragon processors not being compliant, with newer versions of the Surface Pro. That may explain why my colleagues Pro 12 is not working at all with the app. But my older 7 model works fine, but I just need help updating. 

Many thanks 

Best answer by msanjaypadma

Hi ​@ning83 ,

Could you please download Forticlient from  Fortinet support portal ?

If you have found a solution, please like and mark it as solved to make it easily accessible for everyone.

Thanks,
Mayur Padma

3 replies

Anthony_E
Staff
Anthony_E
Staff
May 15, 2026

Hi,

Did you follow this guide?:

https://docs.fortinet.com/document/forticlient/7.4.7/administration-guide/991309/upgrading-forticlient

 

Anthony

Best Regards
    N
    ning83Author
    New Member
    May 15, 2026

    Hi. Thanks for this but I don’t see any of those options though. I just download and run the exe from the website. Perhaps it’s because I’m just using the free version? Sorry should have mentioned this. 

     

    msanjaypadma
    Staff
    msanjaypadma
    Staff
    May 15, 2026

    Hi ​@ning83 ,

    Reference to below article : FortiClient v7.4.4 and v7.4.5 do not include a free VPN-only agent. Users can continue to use the FortiClient v7.4.3 free VPN-only agent. 

    If you have found a solution, please like and mark it as solved to make it easily accessible for everyone.

    Thanks​​​​,
    Mayur Padma

      N
      ning83Author
      New Member
      May 15, 2026

      Ah thank you Mayur. That’s why I can’t update it then lol.

      Bit of an issue as 7.4.3 has listed vulnerabilities though and therefore I can’t use this with my device. Is this just Surface Pro’s that are an issue or every windows device? I’ll test myself but just wanted to ask. 

      Nick 

      msanjaypadma
      Staff
      msanjaypadmaAnswer
      Staff
      May 15, 2026

      Hi ​@ning83 ,

      Could you please download Forticlient from  Fortinet support portal ?

      If you have found a solution, please like and mark it as solved to make it easily accessible for everyone.

      Thanks,
      Mayur Padma

      N
      ning83Author
      New Member
      May 19, 2026

      Happy too. Can you point me in the right direction though as I don’t see any options to download Forticlient on the support portal 

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