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zx98198
New Member
April 3, 2026
Question

Unable to Uninstall FortiClient EPP/APT Edition & Cannot Access FCRemove Tool

  • April 3, 2026
  • 1 reply
  • 148 views

I installed FortiClient EPP/APT Edition for testing purposes, but I am now unable to uninstall it from my system.

When I try to uninstall it from Control Panel → Programs and Features, the uninstaller only shows a Repair option and does not provide an option to uninstall.

I also attempted to resolve this by downloading the FortiClient removal tool from the Fortinet Support Portal. However, I am facing issues there as well.

When I navigate to:
Support → Firmware Download → Product Selection

I encounter the following message:

"Sorry, you don't have any product covered by a Fortinet support contract."

Additionally, the product selection button is not working, so I am unable to select any firmware image or proceed further.

For context:

  • I downloaded FortiClient EPP/APT Edition(windows) online for testing
  • I do not have a serial number or active support contract
  • The uninstall option is not available (only repair is shown)
  • FortiClient #Windows #Uninstall #EPP/APT

1 reply

funkylicious
SuperUser
SuperUser
April 3, 2026