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DavidMicheler
DavidMicheler
New Member
August 13, 2025
Solved

Unable to manual upgrade firmware with 7.2.11

  • August 13, 2025
  • 5 replies
  • 4330 views

Hello, 

 

we have two firewalls. We started upgrading the first over automatic upgrade -> 7.0.17 to 7.2.11 to 7.4.8. This was fine. The second had to be updated manually -> 7.0.17 to 7.2.11 ok. Now the upgrade moved to System/Fabric Management. However there I can't choose a file for upgrade anymore. This is availalbe in 7.4.8 again but not in 7.2.11. How can this be solved?

 

Kind regards,

Davidfilemissing.PNG

Best answer by Rudresh_Veerappaji

Hi David,

 

The greying out of the upgrade option could be triggered due to below reason discussed in the article, try canceling federated-upgrade using the steps shown in the article below and see if the upgrade option stops being greyed out.

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Unable-to-upgrade-FortiGate-Firmware-the/ta-p/385582

 

If the above still does not work,

1) Collect diagnostic outputs using below which could shed some light on other possible triggers. https://community.fortinet.com/t5/FortiGate/Technical-Tip-Fortinet-Support-Tool-Google-Chrome-Extension-for/ta-p/203376

2)As the last option, can consider using cli option to load the firmware and upgrade (assuming its a standalone unit and not HA, in which case we need to check if the units have to be upgraded individually):

https://docs.fortinet.com/document/fortigate/7.2.5/administration-guide/596131/upgrading-individual-device-firmware

 

Let us know if the issue gets resolved with the first suggestion mentioned above, thanks.

 

Regards,

Rudresh

5 replies

funkylicious
SuperUser
funkylicious
SuperUser
August 13, 2025

maybe its a cosmetic issue.

have you tried opening the gui in incognito ?

"jack of all trades, master of none"
DavidMicheler
DavidMichelerAuthor
New Member
August 19, 2025

Unfortunately it is not cosmetic issue. Also on the master firewall - we are no more able to upgrade via local file.

funkylicious
SuperUser
funkylicious
SuperUser
August 19, 2025

That's unfortunate.

Of what models is this cluster formed of , out of curiosity ?

"jack of all trades, master of none"
sjoshi
Staff
sjoshi
Staff
August 13, 2025

Hi @DavidMicheler ,

 

You must have click on fabric upgrade.

Can you try upgrading by clicking on the upgrade as shown in below image and see if file upload option loads now.

 

 
 

Capture.PNG

Thanks, Salon
DavidMicheler
DavidMichelerAuthor
New Member
August 19, 2025

Hello sjoshi,

 

the upgrade button is greyed out.

HarryTran
Staff
HarryTran
Staff
August 13, 2025

Hi David,
May I know the Fortigate model and what the web browser is?

Toshi_Esumi
SuperUser
Toshi_Esumi
SuperUser
August 13, 2025

I had the same question. If older model of hardware, 7.4.x might not be available.

Toshi

adhawan
Staff
adhawan
Staff
August 14, 2025

Hi @Toshi_Esumi 

If version 7.4.x is not available for an older hardware model, check the FortiOS compatibility matrix to confirm if the model is supported. If not, consider upgrading the hardware or using a compatible version.

Toshi_Esumi
SuperUser
Toshi_Esumi
SuperUser
August 14, 2025

@adhawan, I wanted to ask @DavidMicheler the question @HarryTran asked when I saw this thread first time. For example FG100E is not supported by 7.4.x. 7.2 is the last major version although the hardware support continues one more year before EOS.

Toshi

DavidMicheler
DavidMichelerAuthor
New Member
August 19, 2025

Hello Toshi_Esumi,

 

the version7.4 is supported for FGT80F.

 

Regards David

Rudresh_Veerappaji
Staff
Rudresh_VeerappajiAnswer
Staff
August 19, 2025

Hi David,

 

The greying out of the upgrade option could be triggered due to below reason discussed in the article, try canceling federated-upgrade using the steps shown in the article below and see if the upgrade option stops being greyed out.

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Unable-to-upgrade-FortiGate-Firmware-the/ta-p/385582

 

If the above still does not work,

1) Collect diagnostic outputs using below which could shed some light on other possible triggers. https://community.fortinet.com/t5/FortiGate/Technical-Tip-Fortinet-Support-Tool-Google-Chrome-Extension-for/ta-p/203376

2)As the last option, can consider using cli option to load the firmware and upgrade (assuming its a standalone unit and not HA, in which case we need to check if the units have to be upgraded individually):

https://docs.fortinet.com/document/fortigate/7.2.5/administration-guide/596131/upgrading-individual-device-firmware

 

Let us know if the issue gets resolved with the first suggestion mentioned above, thanks.

 

Regards,

Rudresh

    DavidMicheler
    DavidMichelerAuthor
    New Member
    August 20, 2025

    Hello Rudresh,

     

    thanks for your help - the cancellation of the fabric upgrade did the trick.

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