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taylorchen
taylorchen
New Member
August 2, 2021
Question

Unable to load FortiGuard DDNS server list

  • August 2, 2021
  • 1 reply
  • 22834 views

Dear all,

 

My system is fortigate 50E with FortiOS v6.2.8 build1232 (GA).

As before I already set the fortiddns and work over 1 year.

I did not update the firmware, but it is not work today.

I check the config and find it's show "Unable to load FortiGuard DDNS server list  "

I reference to the web "https://kb.fortinet.com/kb/microsites/search.do?cmd=displayKC&docType=kc&externalId=FD49559"

But it is not work now.

please help me!!!

Thanks!

    1 reply

    syafiq
    syafiq
    New Member
    August 4, 2021

    I also faced the same issue, the firewall firmware is version 6.2.2 and at first, the DDNS is working. But after my WAN disconnect for more than 4 hours, then the DDNS not working anymore.

    Then I thought it is because of firmware, then I had upgraded it to version 6.2.9 but the issue still occurs. Had to try this link https://kb.fortinet.com/kb/documentLink.do?externalID=FD49559 

    and try to change the protocol and port at fortiguard page, but still the same.

     

    Thank you.

    matmori
    matmori
    New Member
    August 6, 2021
    answer from fortinet I hope it will be useful

     

    We are aware of a DNS issue with Fortiguard DNS. Currently awaiting an update.  Changing your DNS to another provider may resolve the issue. (has for some but not all customers) Meanwhile I have been requested to escalate all tickets with this issue, so I will do that now and you should hear back shortly, Regards Dan

    jlojeda2000
    jlojeda2000
    Explorer
    October 26, 2021

    Hello:

     

    I found the solution for this.

    just open a CLI in order to add the next info

     

    The problem is something was worng in the database of the FortiguardDDNS and can not load it.

    so..

    Check that the Fortiguard has udp enable

     

    then

    Manually configure DDNS server via CLI/SSH:

    # config system fortiguard     set ddns-server-ip 173.243.138.225 end
    and that´s all ;)
    this is and example of I said:
    Connected
     
    FGGuard $ sh system fortiguard
    config system fortiguard
     set protocol udp
     set sdns-server-ip "208.91.112.220" 
    end
     
    FGGuard $ config system fortiguard
     
    FGGuard (fortiguard) $ set ddns-server-ip 173.243.138.225
     
    FGGuard (fortiguard) $ end
     
    FGGuard $

     

    Then you can go to your dashboard Network-> dns -> dns settings and you can see the magic :)

     

     

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