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Best answer by hztm

I have successfully installed the online installer after attempting to do so again.
Because for the offline installer, aside from the need for an account I think you also need the license of the product/support 

2023-11-08 08_49_55-FortiClient.png

5 replies

JayJohnson
JayJohnson
New Member
November 7, 2023

Same today also, something is up on Forticlients side.  Over 10 download attempts with multiple reboots and cache clearouts inbetween but still encounter the same issue as you report.  

 

Looks like they have something to fix, and in the meantime, unless you have the offline installer - You aren't going to be able to get it going.

hztm
hztmAuthor
Visitor III
November 7, 2023

Unfortunately I don't have access to the offline installer.

    rlrspf
    rlrspf
    New Member
    November 7, 2023

    We are seeing this also. Currently trying to download the offline installer to see if that works but the 150Mb which should take a few seconds is taking 25 minutes to download. Is this always the case with fortinet?

    JayJohnson
    JayJohnson
    New Member
    November 7, 2023

    Nope, seems to be something new.  Very slow, often failing claiming corrupt, the other times it is declaring as above: The digital signature is invalid.

     

    I also find today, one of our SSL VPN connections is providing error code=-100 (v1.0.1041)

     

    All of the above appear to be new, I have been using FortiClient products for a year now.

    mle2802
    Staff
    mle2802
    Staff
    November 7, 2023

    Hi @hztm,
    If possible, please download the firmware from support.fortinet.com. There seem to be issue with online installer. 

    Regards,
    Minh

      paperino95
      paperino95
      Explorer
      November 7, 2023

      Can you share the offline installer with me?

      mle2802
      Staff
      mle2802
      Staff
      November 7, 2023

      Hi @paperino95,

      Unfortunately, you need to login to your account and download. Or you can open a ticket with TAC and we can help you with that.

        KiriP
        KiriP
        New Member
        November 7, 2023

        Having the same issue with two different 22H2 machines. Anyone has access to offline installers?

        Thanks.

        hztm
        hztmAuthorAnswer
        Visitor III
        November 8, 2023

        I have successfully installed the online installer after attempting to do so again.
        Because for the offline installer, aside from the need for an account I think you also need the license of the product/support 

        2023-11-08 08_49_55-FortiClient.png

          daxrob
          Staff
          daxrob
          Staff
          November 8, 2023

          Hi @hztm . This seems not be the real reason since here we are talking about the free version.
          I verified the FCT versions today and yesterday. Since yesterday the online installer downloaded the 7.0.10. Now it is downloading the 7.0.9. So it seems they changed the file in the background to fix this issue.

            hztm
            hztmAuthor
            Visitor III
            November 10, 2023

            I see, thanks for clarifying. Hope on the next update we won't get this issue again

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