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gmoors
gmoors
New Member
October 21, 2015
Question

unable to install forticlient on Windows 7

  • October 21, 2015
  • 1 reply
  • 5741 views

Besides my other problem (unable to register endpoint) I'm now facing another problem.

When trying to install the FortiClient (downloaded from the firewall itself) I get an error message (see attachment).

Although I'm using the administrator account (the same I use for accessing the fortigate firewall) it won't allow me to proceed the installation.

 

Anyone an idea what's going on?

1 reply

emnoc
emnoc
New Member
October 21, 2015

You need admin priv. I would pull the package install it after run as administrator.

 

Ken

 

gmoors
gmoorsAuthor
New Member
October 21, 2015

Hello Ken

 

I'm logged onto the Win7 client as the domain administrator (of the network). With this user I was capable of installing 22 other computers without a problem.

Meanwhile i had the fortigate rebooted, hoping this would help, but unfortunately, installation stops once again when starting the services.

I've double-checked the following settings on the firewall that they were set:

[ul]
  • Network > Interfaces > wan1 > administrative access > FCT-access -> enabled
  • Network > Interfaces > wan1 > device management > detect & identify devices -> enabled Network > Interfaces > wan1 > device management > broadcast discovery messages -> enabled[/ul]

     

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