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carvellw
carvellw
New Member
May 15, 2019
Question

Unable to install FortiClient EMS: Version 6.2

  • May 15, 2019
  • 1 reply
  • 4123 views

I am getting the following error in logs when installing:

 

13B4:0FB4][2019-05-15T15:45:54]i301: Applying execute package: msodbcsql17x64, action: Install, path: C:\ProgramData\Package Cache\{175BC9FC-C256-4EFC-9D87-4A9AF3B47A12}v17.3.1.1\msodbcsql_17.3.1.1_x64.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" IACCEPTMSODBCSQLLICENSETERMS="YES"' [13B4:0FB4][2019-05-15T15:46:06]e000: Error 0x80070643: Failed to install MSI package. [13B4:0FB4][2019-05-15T15:46:06]e000: Error 0x80070643: Failed to execute MSI package. [0970:08B8][2019-05-15T15:46:06]e000: Error 0x80070643: Failed to configure per-machine MSI package. [0970:08B8][2019-05-15T15:46:06]i319: Applied execute package: msodbcsql17x64, result: 0x80070643, restart: None [0970:08B8][2019-05-15T15:46:06]e000: Error 0x80070643: Failed to execute MSI package.

 

I think that MS ODBC 17 Driver is the issue.  I have cleared the registry, temp folder and even removed all folders the installation made.  But still cannot install the latest EMS.

 

I am also getting this error that is attached:

 

 

I have rebooted multiple times and still the same error. 

 

 

    1 reply

    RachelGomez123
    RachelGomez123
    New Member
    October 21, 2022

    You can try the following steps:
    Download any global uninstaller tool like IObit uninstaller and uninstall Forticlient software completely.
    Restart the computer, go to C:\Program Files and delete the Fortinet/Forticlient folder manually.

     

    This may help you,

    Rachel Gomez

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