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Unable to install FortiClient 5.4 on Windows 7 SP1 x64

Forum|Forum|10 years ago
October 21, 2015
5 replies
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I get a 'driver is not digitally signed' error for each of the services it tries to install.

No option to 'continue anyway', followed by a roll back. 5.2 installs fine.

5.4 has installed correctly on my Mac. Any ideas before I tackle another 50 machines?

FortiClient

Best answer by Ron_Uss

Hi

check this - https://technet.microsoft.com/en-us/library/security/3033929

FortiClient 5.4.0 use digital signing SHA-2 and for Windows 7 SP1 and Windows XP you need install this update.

Info from Forticlient Release notes:

Installing on Windows 7 and Windows XPFortiClient 5.4.0 files and drivers are digitally signed using SHA2 certificates. Microsoft Windows 7 and Windows XP are both known to have issues with the verification of SHA2 certificates. Ensure your Windows system software updates are up-to-date before installing FortiClient 5.4.0 on either of these two platforms.

emnoc

New Member

Qs:

Did you try to uninstall any previous FClient ( please make cfg backup ) and then install or is this a new installation?

Have you tried more than one machine?

If it's a digital_sign issue maybe support needs to be involved to look and ensure the signtool was done for the package. I would open a case with TACsupport if you still have problems.

gmoors

New Member

Hello Lynas

Apparently I've a similar problem... Do you think it's about version 5.4?

Ron_UssAnswer

New Member

Hi

check this - https://technet.microsoft.com/en-us/library/security/3033929

FortiClient 5.4.0 use digital signing SHA-2 and for Windows 7 SP1 and Windows XP you need install this update.

Info from Forticlient Release notes:

Installing on Windows 7 and Windows XPFortiClient 5.4.0 files and drivers are digitally signed using SHA2 certificates. Microsoft Windows 7 and Windows XP are both known to have issues with the verification of SHA2 certificates. Ensure your Windows system software updates are up-to-date before installing FortiClient 5.4.0 on either of these two platforms.

emnoc

New Member

Thanks Ron, I was to lazy to find that MS techdoc. I have a Windows 7 host here and will try a update later on and report but it's probably a signing issue.

adil

New Member

I have win 7 pro installed, when I try to install fortilcient 5.4 I get an error "Please install windows patch kb 3033929 before installing forticlient." I tried to install this update and its also and update is not installing. Anyone can help me out?

Rede

New Member

adil wrote:
I have win 7 pro installed, when I try to install fortilcient 5.4 I get an error "Please install windows patch kb 3033929 before installing forticlient." I tried to install this update and its also and update is not installing. Anyone can help me out?

Wthat's the error? Did you look in event viewer?

adil

New Member

I get this error.

Please install windows patch kb 3033929 before installing forticlient.

bryan1

New Member

I have the same issue. When trying to install patch windows says the patch is no longer suitable for this machine. As in the patch has already been installed.

To clarify, I try to install the client 5.4 on a windows 7 pro x64. The client says need kb3033929 to be installed. I download and install the patch. The patch says that the patch is no loner suitable for this machine. I look up logs it shows that the patch is already installed.

bryan1

New Member

Was able to install Forticlient 5.6 on Windows 7 pro x64 sp1 traditional chinese. However when trying to install the same client on Windows 7 pro x64 sp1 simplfied chinese, have same message cannot install unless kb3033929 patch is installed. When checking logs and installed patches it shows that the patch has already been installed. Tried manually installing the patch the patch says the patch is unsuitable for this computer. Tried using both the automatic installer, and the offline installer.