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lvaibhavt
New Member
July 22, 2024
Question

unable to get trial license for FGT_VM64_SVM-v7.0.15.M-build0632-FORTINET.out.ovf

  • July 22, 2024
  • 13 replies
  • 5617 views

I have downloaded the FGT_VM64_SVM-v7.0.15.M-build0632-FORTINET.out.ovf from the Fortinet downloads portal

 

This appliance will be used with NSX integration.

 

I have deployed the OVF on the ESXi host. I accessed the Forti VM via url and have the serial number.

 

This is a trial license. I do not have a paid license here.

 

When I try to register the serial number on the Forti portal it returns an error

Please enter a valid registration number

 

I even tried registering the appliance from the UI portal however it did not work too.

 

Any suggestions here

13 replies

lvaibhavt
lvaibhavtAuthor
New Member
July 24, 2024

FortiGate-VMX-Servic~ger # get system status
Version: FortiGate-VMX-Service-Manager v7.2.8,build1639,240313 (GA.M)
Security Level: 1
Firmware Signature: certified
Virus-DB: 1.00000(2018-04-09 18:07)
Extended DB: 1.00000(2018-04-09 18:07)
Extreme DB: 1.00000(2018-04-09 18:07)
AV AI/ML Model: 0.00000(2001-01-01 00:00)
IPS-DB: 6.00741(2015-12-01 02:30)
IPS-ETDB: 6.00741(2015-12-01 02:30)
APP-DB: 6.00741(2015-12-01 02:30)
FMWP-DB: 0.00000(2001-01-01 00:00)
INDUSTRIAL-DB: 6.00741(2015-12-01 02:30)
IPS Malicious URL Database: 1.00001(2015-01-01 01:01)
IoT-Detect: 0.00000(2022-08-17 17:31)
Serial-Number: FGVMEVZRMEN-QW63
License Status: Invalid
VM Resources: 1 CPU, 2012 MB RAM
VMX License Status: 0/2 VMX deployed
Log hard disk: Available
Hostname: FortiGate-VMX-Service-Manager
Private Encryption: Disable
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 10
Virtual domains status: 2 in NAT mode, 0 in TP mode
Virtual domain configuration: multiple
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 1639
Release Version Information: GA
FortiOS x86-64: Yes
System time: Tue Jul 23 22:00:44 2024
Last reboot reason: warm reboot

FortiGate-VMX-Servic~ger #

lvaibhavt
lvaibhavtAuthor
New Member
July 24, 2024

FortiGate-VMX-Servic~ger # config global

FortiGate-VMX-Servic~ger (global) # di de app update -1
Debug messages will be on for 30 minutes.

FortiGate-VMX-Servic~ger (global) # di de en

FortiGate-VMX-Servic~ger (global) # execute update-now

FortiGate-VMX-Servic~ger (global) # upd_daemon[1980]-Received update request from pid=3530
upd_daemon[1800]-Found cached action=00000002
do_setup[347]-Starting SETUP
upd_fds_load_default_server6[1046]-Resolve and add fds usupdate.fortinet.net ipv6 address failed.
upd_comm_connect_fds[459]-Trying FDS 173.243.141.6:443
[115] __ssl_cert_ctx_load: Added cert /etc/cert/factory/root_Fortinet_Factory.cer, root ca Fortinet_CA, idx 0 (default)
[484] ssl_ctx_use_builtin_store: Loaded Fortinet Trusted Certs
[504] ssl_ctx_use_builtin_store: Enable CRL checking.
[511] ssl_ctx_use_builtin_store: Enable OCSP Stapling.
[814] ssl_ctx_create_new: SSL CTX is created
[841] ssl_new: SSL object is created
[194] ssl_add_ftgd_hostname_check: Add hostname checking 'usupdate.fortinet.net'
[346] __ssl_crl_verify_cb: CRL not found. Depth 0
__upd_peer_vfy[334]-Server certificate OK.
__upd_peer_vfy[334]-Server certificate OK.
__upd_peer_vfy[334]-Server certificate OK.
__upd_peer_vfy[334]-Server certificate OK.
[386] __bio_mem_dump: OCSP status good

pack_obj[185]-Packing obj=Protocol=3.0|Command=Setup|Firmware=FGVM6S-FW-7.02-1639|SerialNumber=FGVMEVZRMEN-QW63|Connection=Internet|Address=10.45.4.22:0|Language=en-US|TimeZone=-7|UpdateMethod=1|VMPlatform=VMWARE
get_fcpr_response[297]-Unpacked obj: Protocol=3.0|Response=202|Firmware=FPT033-FW-6.9-0209|SerialNumber=FPT-FGT-DELL0307|Server=FDSG|Persistent=false|PEER_IP=89.168.71.82
upd_vm_cfg_set_status[279]-Saved status code 202
upd_comm_disconnect_fds[500]-Disconnecting FDS 173.243.141.6:443
[206] __ssl_data_ctx_free: Done
[1094] ssl_free: Done
[198] __ssl_cert_ctx_free: Done
[1104] ssl_ctx_free: Done
[1085] ssl_disconnect: Shutdown
do_setup[357]-SETUP successful
upd_daemon[2203]-Disabling remaining actions 12
do_update[668]-Starting now UPDATE (final try)
__update_upd_comp_by_settings[490]-Disabling FLEN components.
__update_upd_comp_by_settings[494]-Disabling NIDSDB/ISDB/MUDB components.
__update_upd_comp_by_settings[498]-Disabling APPDB/IOTDB components.
__update_upd_comp_by_settings[502]-Disabling AVEN components.
__update_upd_comp_by_settings[506]-Disabling AVDB/FLDB/MMDB components.
upd_fds_load_default_server6[1046]-Resolve and add fds usupdate.fortinet.net ipv6 address failed.
upd_comm_connect_fds[459]-Trying FDS 173.243.141.6:443
[115] __ssl_cert_ctx_load: Added cert /etc/cert/factory/root_Fortinet_Factory.cer, root ca Fortinet_CA, idx 0 (default)
[484] ssl_ctx_use_builtin_store: Loaded Fortinet Trusted Certs
[504] ssl_ctx_use_builtin_store: Enable CRL checking.
[511] ssl_ctx_use_builtin_store: Enable OCSP Stapling.
[814] ssl_ctx_create_new: SSL CTX is created
[841] ssl_new: SSL object is created
[194] ssl_add_ftgd_hostname_check: Add hostname checking 'usupdate.fortinet.net'
[346] __ssl_crl_verify_cb: CRL not found. Depth 0
__upd_peer_vfy[334]-Server certificate OK.
__upd_peer_vfy[334]-Server certificate OK.
__upd_peer_vfy[334]-Server certificate OK.
__upd_peer_vfy[334]-Server certificate OK.
[386] __bio_mem_dump: OCSP status good

upd_pkg_create_update_req[681]-Update comp 0x1be64af0
upd_cfg_extract_antiphish_pattern_db_version[794]-Failed antiphish pattern db version, obj 31
pack_obj[185]-Packing obj=Protocol=3.2|Command=Update|Firmware=FGVM6S-FW-7.02-1639|SerialNumber=FGVMEVZRMEN-QW63|UpdateMethod=0|AcceptDelta=1|DataItem=07002000DBDB00100-00000.00000-0101010000*07002000CIDB00000-00001.00143-2403131645*07002000IPGO00000030411910162205*00000000FCNI00000-00000.00000-0000000000*00000000FDNI00000-00000.00000-0000000000*01000000FSCI00100-00000.00000-0000000000*07002000FFDB02008-00000.00000-0101010000*07002000UWDB00100-00000.00000-0101010000*07002000CRDB00000-00001.00045-2306281951*07002000SFAS00000-00000.00000-0101010000*07002000MCDB00100-00000.00000-0101010000*01000000ALCI00000-00000.00000-0000000000*07002000MADB00200-00001.00143-2212060900*07002000AFDB00100-00000.00000-0000000000*07002000ICDB00101-00000.00000-0101010000*07002000FMWP00105-00000.00000-0101010000
get_fcpr_response[297]-Unpacked obj: Protocol=3.2|Response=300|Firmware=FPT033-FW-6.9-0209|SerialNumber=FPT-FGT-DELL0302|Server=FDSG|Persistent=false|PEER_IP=89.168.71.82|ResponseItem=07002000DBDB00100:401*07002000CIDB00000:401*07002000IPGO00000:401*00000000FCNI00000:200*00000000FDNI00000:200*07002000FFDB02008:401*07002000UWDB00100:401*07002000CRDB00000:401*07002000SFAS00000:401*07002000MCDB00100:401*07002000MADB00200:401*07002000AFDB00100:401*07002000ICDB00101:401*07002000FMWP00105:401*01000000FSCI00100:200*01000000ALCI00000:401
doInstallUpdatePackage[1042]-Full obj found for FCNI000
doInstallUpdatePackage[1052]-Updating obj FCNI
installUpdateObject[289]-Step 1:Unpack obj 9, Total=1, cur=0
[591] ftnt_code_signing_verify_and_split:
[542] __ftnt_code_signing_verify:
[473] __parse_sig_data: Unrecognized digital signature.
installUpdateObject[321]-Signature verified for obj 9, ret=0, data_len=90, obj_len=90, sig_len=0.
installUpdateObject[358]-Step 2:Prepare temp file for obj 9
installUpdObjRest[799]-Step 3:Signal parent not to respawn
installUpdObjRest[809]-Step 4:Kill daemon(s)
installUpdObjRest[842]-Step 5:Backup /etc/fcni.dat->/tmp/update.backup
installUpdObjRest[870]-Step 6:Copy new object /tmp/upds2g9cx->/etc/fcni.dat
installUpdObjRest[955]-Step 7:Validate object
installUpdObjRest[979]-Step 8:Re-initialize using new obj file
upd_status_extract_support_info[627]-Support addr=support.fortinet.com/registration.aspx
installUpdObjRest[991]-Step 9:Delete backup /tmp/update.backup
installUpdObjRest[1028]-Step 10:Tell parent to respawn
doInstallUpdatePackage[1042]-Full obj found for FDNI000
doInstallUpdatePackage[1052]-Updating obj FDNI
installUpdateObject[289]-Step 1:Unpack obj 8, Total=1, cur=0
installUpdateObject[321]-Signature verified for obj 8, ret=0, data_len=2, obj_len=2, sig_len=0.
installUpdateObject[358]-Step 2:Prepare temp file for obj 8
installUpdObjRest[799]-Step 3:Signal parent not to respawn
installUpdObjRest[809]-Step 4:Kill daemon(s)
installUpdObjRest[979]-Step 8:Re-initialize using new obj file
installUpdObjRest[991]-Step 9:Delete backup /tmp/update.backup
installUpdObjRest[1028]-Step 10:Tell parent to respawn
doInstallUpdatePackage[1042]-Full obj found for FSCI000
doInstallUpdatePackage[1052]-Updating obj FSCI
installUpdateObject[289]-Step 1:Unpack obj 10, Total=1, cur=0
[591] ftnt_code_signing_verify_and_split:
[542] __ftnt_code_signing_verify:
[473] __parse_sig_data: Unrecognized digital signature.
installUpdateObject[321]-Signature verified for obj 10, ret=0, data_len=229, obj_len=229, sig_len=0.
installUpdateObject[358]-Step 2:Prepare temp file for obj 10
installUpdObjRest[799]-Step 3:Signal parent not to respawn
installUpdObjRest[809]-Step 4:Kill daemon(s)
installUpdObjRest[842]-Step 5:Backup /etc/sci.dat->/tmp/update.backup
installUpdObjRest[870]-Step 6:Copy new object /tmp/updpSyFNz->/etc/sci.dat
installUpdObjRest[955]-Step 7:Validate object
installUpdObjRest[979]-Step 8:Re-initialize using new obj file
upd_status_extract_contract_info[1255]-Extracting contract...(SerialNumber=FGVMEVZRMEN-QW63|Contract=AVDB-1-99-20240719:0:1:1:0*AVEN-1-99-20240719:0:1:1:0*NIDS-1-99-20240719:0:1:1:0|)

update_status_obj[740]-SBCL contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-AVDB contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-ETDB contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-EXDB contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-MMDB contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-FLDB contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-DBDB contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-AVAI contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-AVEN contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-NIDB contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-NIET contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-MUDB contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
update_status_obj[740]-NIEN contract expiry=Thu Jul 18 17:00:00 2024
level(99) alert(0)
upd_status_extract_contract_info[1255]-Extracting contract...(SupportLevelDesc=99:Trial)

upd_status_extract_contract_info[1255]-Extracting contract...(SupportTypeDesc=AVDB:Advanced Malware Protection*NIDS:FortiGuard IPS Service)

upd_status_extract_contract_info[1309]-pending registration(255) support acct() company() industry()
upd_status_extract_contract_info[1317]-valid contract percent=0%

upd_on_status_change[1162]-VM license number old:0, new:0
upd_on_status_change[1175]-VM vdom number old:0, new:0
installUpdObjRest[991]-Step 9:Delete backup /tmp/update.backup
installUpdObjRest[1028]-Step 10:Tell parent to respawn
upd_install_pkg[1453]-FCNI000(fcni) installed successfully
upd_install_pkg[1453]-FDNI000(fdslist) installed successfully
upd_install_pkg[1453]-FSCI000(contract) installed successfully
upd_install_pkg[1433]-FMWP001 is unauthorized
upd_install_pkg[1433]-CIDB000 is unauthorized
upd_install_pkg[1433]-IPGO000 is unauthorized
upd_install_pkg[1433]-FFDB020 is unauthorized
upd_install_pkg[1433]-UWDB001 is unauthorized
upd_install_pkg[1433]-CRDB000 is unauthorized
upd_install_pkg[1433]-DBDB001 is unauthorized
upd_install_pkg[1433]-SFAS000 is unauthorized
upd_install_pkg[1433]-MCDB001 is unauthorized
upd_install_pkg[1433]-ALCI000 is unauthorized
upd_install_pkg[1495]-This device is unauthorized, removing ALCI files.

upd_install_pkg[1433]-MADB002 is unauthorized
upd_install_pkg[1433]-AFDB001 is unauthorized
upd_install_pkg[1433]-ICDB001 is unauthorized
upd_status_save_status[135]-try to save on status file
upd_status_save_status[201]-Wrote status file
__upd_act_update[319]-Package installed successfully
upd_comm_disconnect_fds[500]-Disconnecting FDS 173.243.141.6:443
[206] __ssl_data_ctx_free: Done
[1094] ssl_free: Done
[198] __ssl_cert_ctx_free: Done
[1104] ssl_ctx_free: Done
[1085] ssl_disconnect: Shutdown
do_update[699]-UPDATE successful

 

lvaibhavt
lvaibhavtAuthor
New Member
July 24, 2024

I have downloaded this image https://postimg.cc/ykXhDLFf

Can you please point me to the exact documentation of this appliance

this is the appliance FortiGate-VMX-Service-Manager v7.2.8,build1639,240313 (GA.M)