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lvaibhavt
lvaibhavt
New Member
July 22, 2024
Question

unable to get trial license for FGT_VM64_SVM-v7.0.15.M-build0632-FORTINET.out.ovf

  • July 22, 2024
  • 13 replies
  • 5548 views

I have downloaded the FGT_VM64_SVM-v7.0.15.M-build0632-FORTINET.out.ovf from the Fortinet downloads portal

 

This appliance will be used with NSX integration.

 

I have deployed the OVF on the ESXi host. I accessed the Forti VM via url and have the serial number.

 

This is a trial license. I do not have a paid license here.

 

When I try to register the serial number on the Forti portal it returns an error

Please enter a valid registration number

 

I even tried registering the appliance from the UI portal however it did not work too.

 

Any suggestions here

13 replies

ozkanaltas
ozkanaltas
Esteemed Contributor III
July 22, 2024

Hello @lvaibhavt ,

 

You can't register FortiGate VM directly on the portal. You need to complete the registration process from FortiGate GUI. 

 

You can follow this guide to register your unit.

 

https://docs.fortinet.com/document/fortigate/7.4.4/administration-guide/441460/permanent-trial-mode-for-fortigate-vm

 

 

    amrit
    Staff & Editor
    amrit
    Staff & Editor
    July 22, 2024

     

    Please check these articles for the Fortigate VM registration process 

    https://docs.fortinet.com/document/fortigate-private-cloud/7.4.0/vmware-esxi-administration-guide/927417/registering-the-fortigate-vm

    https://docs.fortinet.com/document/fortigate/7.4.4/administration-guide/441460

      lvaibhavt
      lvaibhavtAuthor
      New Member
      July 22, 2024

      the command

      execute vm-license-options account-id xxxx@fortinet.com

      is not working

       

      When I login, I see below options

       

      config

      get

      show

      exit

       

      where do I run the above command?

      I am running Fortigate-VMX-Service-Manager 7.2.8 for VMware NSX Integration

      amrit
      Staff & Editor
      amrit
      Staff & Editor
      July 22, 2024

      You should be able to run the command in the CLI and make sure the prompt is #

      example: Atlantis-kvm57 # execute vm-license-options account-id xxxx@fortinet.com

       

      What error did you receive while running this command?

        lvaibhavt
        lvaibhavtAuthor
        New Member
        July 22, 2024

        this is what I see

        https://postimg.cc/kVjh2GSH

        lvaibhavt
        lvaibhavtAuthor
        New Member
        July 22, 2024

        where do I run the command?

        amrit
        Staff & Editor
        amrit
        Staff & Editor
        July 22, 2024

        You should be able to run the command on the prompt you added in the screenshot 
        Please check this discussion form it has few example for the VM registration commands

        https://community.fortinet.com/t5/Support-Forum/Failed-to-download-license/m-p/246536

          lvaibhavt
          lvaibhavtAuthor
          New Member
          July 22, 2024

          it is still not giving me the option
          Do have a lab to try it out?

          lvaibhavt
          lvaibhavtAuthor
          New Member
          July 23, 2024

          Now when I try accessing the machine it redirects to the license portal
          I used my existing account and created a new one too however it does not work

          https://postimg.cc/qNGs81Qt

           

          any suggestions here

          ozkanaltas
          ozkanaltas
          Esteemed Contributor III
          July 23, 2024

          Hello @lvaibhavt ,

           

          Are your vm resources the same as the one mentioned on the license portal? 

            Anthony_E
            Staff
            Anthony_E
            Staff
            July 23, 2024

            @amrit,

             

            lvaibhavt is still having issues. Is that possible you have another look at his request please?

             

            Thanks a lot in advance.

              amrit
              Staff & Editor
              amrit
              Staff & Editor
              July 23, 2024

              1. Make Sure correct Image is deployed, in many case we found where users deployed  FFW Image instead of FGT

              2. Resource allocation i.e CPU and  RAM should be as per the evaluation license restrictions 

              3. Fortigate vm should have the Internet access and it should be able to resolve DNS queries  . 

              run the command

              di de app update -1 

              di de en 

              execute update-now

              and share the output

              If all above is correct, you can also register your device from the fortinet support portal and download the lic file from the portal

               

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