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r042wal
r042wal
New Member
August 17, 2018
Question

Unable to factory restore Fortigate 60C

  • August 17, 2018
  • 1 reply
  • 27421 views

I am trying to do a factory reset of our Fortigate 60C using a console cable and Tera Term Pro terminal server.  In the terminal session everything appears to work properly, initializing, reading boot image, initializing firewall, system is starting, but then the window displays a scrolling window that only says "pelcli stack error 15,1! Please restart newcli."

 

I have tried pressing the reset button during the boot process but this has no effect.  What am I doing wrong?

 

Thanks

    1 reply

    sw2090
    SuperUser
    sw2090
    SuperUser
    August 21, 2018

    did you do - or were you able to to "exec factory-reset" on cli? 

    If you did that and it did not help I'd supose your firmware is somewhat broken for whatever reason.

    In this case you would need to format your system partition on cli  via boot menue and then reinstall a suitable firmware on cli via tftp. This is btw the only known way to reset your admin password...

    r042wal
    r042walAuthor
    New Member
    August 21, 2018

    I am not able to get to the CLI.  Everything appears to be working from boot.  I get the messages:

    -initializing,

    -reading boot image,

    -initializing firewall, -

    system is starting,

     

    but after this message a window displays the message:

     

    "pelcli stack error 15,1! Please restart newcli"

     

    This message keeps repeating in a continuous scroll.

     

    Thanks

    sw2090
    SuperUser
    sw2090
    SuperUser
    August 21, 2018

    My Test FGT-60C here boots like this:

     

    "FortiGate-60C (18:52-06.18.2010)

    Ver:04000010

    Serial Number:<serial>

    CPU(00): 525Mhz

    Total Ram: 512 MB

    NAND init: 128 MB

    MAC init... nplite#0

    Press any Key to display configuration menue... (waits some seconds for a Key)

    reading boot image....

    ..."

     

    This is the point where you could interfere. You should get the message "PRess any Key to display configuration menue".

    When you press a key in time here you get into the config menu which is the menue of the bootloader.

    From in there you can format the boot device which will erase firmware and config completely. 

    Then you will have to upload a valid firmware image via tfp. 

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