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VicAndr
VicAndr
New Member
December 3, 2015
Question

Unable to delete customized device entries ("Detect and Identify Devices" feature)

  • December 3, 2015
  • 1 reply
  • 6097 views

I activated "Detect and Identify Devices" feature on some FortiGate interfaces, and then customized some devices detected on those interfaces for identification and adding to Customs Device Groups purposes . But now I can't delete those customized devices neither through GUI nor through CLI. ...even after they have been removed from all Customs Device Groups.

 

When I am trying to do delete a customized device entry through CLI I get the following error message: The entry is used by other 1 entries Command fail. Return code -23

 

Had anyone experienced the same problem? If so - how did you resolve this issue?

 

All my FG units are on FortiOS 5.2.3.

 

Thank you for any comments/suggestions.

1 reply

VicAndr
VicAndrAuthor
New Member
December 3, 2015

I have found the culprit. It was a device-access-list which I overlooked. The list is seen only with CLI; I created it a while ago, and totally forgot about it. It is not being used anywhere any longer, but became a source of the trouble when I needed to do some cleaning.

 

So everything was working as expected .

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