Unable to connect with FortiClient VPN on Dell Latitude 7350

Why would a WiFi card have any impact on a VPN client?  How exactly did you arrive at that conclusion?

Try to change the driver or downgrade it.

Try to uninstall the current dell or intel driver and install the driver recommended by windows, this worked on our laptop which uses the same wifi card. The notebook in question are the Dell XPS 13.

After hours of investigation, I give up. FortiClient definitely does not work on this PC with this wifi card. I will provide the user with a wifi dongle (and in this case it works).

Hi - I had the same issue and fixed it by upgrading to Forticlient 7.2.4.0972. I have a Lenovo ThinkPad Carbon Gen 12 with the Intel BE200 card. I am running the 23.80.0.7 driver for the WiFi card (which may be a Lenovo driver rather than Intel?).

For reference, Forticlient would connect over ethernet with no problems. Forticlient would not connect over WiFi, regardless of the WiFi network used. Forticlient would connect on other devices on these WiFi networks (albeit with different WiFi cards) - so the networks weren't the problem.

I had previously tried downgrading to all available Intel drivers for this WiFi card (23.40, 23.50, 23.60, 23.70) and Lenovo's own drivers (23.80.0.7), and this connection problem persisted. I had tried many different changes to the WiFi settings, network bands, etc. and the problem persisted.

The answer for me was upgrading to Forticlient 7.2.4.0972. I hope something similar works for you or anyone else with a similar problem.

As a side note, Forticlient will still not connect if I am on the internal office staff WiFi (all other WiFi networks including the office guest WiFi appear to work). I have given up trying to fix this minor issue as I don't require the VPN when in the office, but it's strange because others (with different WiFi cards) don't appear to have this issue.

We got the same issue on Dell 7450 Wi-Fi 7 BE200 with FortiClient 7.2.4.0972 and 7.2.5.1047 interim. Exhausted all the troubleshooting options. Tried the Wireshark trick too, but no luck. Fortinet support determined it's the card.

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@jmcharrier wrote:

Hi all,

To summarize, FortiClient does not work on Dell Latitude 7350, because of the Intel BE200 card.

I can't get the prompt for the token.

In the logs, I can see "no response from the peer".

It works on wired connection, and it works also with an external USB wifi adapter.

Apparently, FortiClient and the Intel BE200 card are incompatible. What can be done in this case?

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Is the "no response from the peer" error related to the network card, or could it be caused by FortiClient settings?

I GOT IT WORKING!

• This was a brand-new Dell Latitude 7450 that came with Windows 11 and the Wi-Fi adapter is Intel Wi-Fi 7 BE200 and FortiClient could not connect.

I decided to install Windows 10 Pro for sh*ts and giggles because I've exhausted all troubleshooting steps. I used Dell Command Update to install all the drivers. For Intel Wi-Fi BE200 I have driver version 23.60.1.2 dated 6/3/2024. Not sure if that's the same version that was installed when the laptop was on Windows 11.  Once I had the drivers updated, I installed FortiClient 7.2.4.0972 and got connected successfully.

UPDATE: I tried Windows 11 again just to confirm, and sure enough, I'm back to not being able to connect. Same driver version for Intel Wi-Fi 7 BE200. So, the fix is to install Windows 10 for now.

Hey,

I thought i would share our exact same issue and how we resolved it.

We tried everything but in the end what fixed this for us was Dell replacing the motherboard. So if you have warranty on the laptop, then ask Dell to swap out the MB and then test again.

Hope this helps.

Hello,

Windows 11 with Wifi 7 adapter may not be able to connect to IPsec VPN.

This is being worked on by our Devs Team with Internal Case 1079047.