Unable to connect to ssh via forticloud

Hey yall, I have a firewall that I’m trying to connect to ssh via the forticloud interface in order to fix the syslog. The firewall itself is not down, but when I attempt to connect via ssh it just says “connected” until it eventually says “disconnected”

I believe I need to update the firmware so that the firewall can connect to fortimanager, but other than that I cannot find any other relevant solutions

Any help or suggestions?