Visitor III

Solved

Unable to connect Fortiguard Servers

Forum|Forum|2 years ago
September 28, 2023
8 replies
11623 views

I have a problem that i can't connect to the fortiguard servers. Ping to service.fortiguard.net, update.fortiguard.net and guard.fortinet.net works. I also tryed to change the porst like some articles described me to do it. But i can't solve the problem with this guides. Can you help me?

FortiGate

Best answer by Anonymous_User

You need to add a web filter profile to any firewall policy, even to a test one in order to "diagnose debug rating" command can show some results. Please add it and try again.

Also please confirm, as Rajneesh asked, if you are using SDWAN. Also if your fortigate is behind another Fortigate, Firewall, Balancer, etc.

Thanks

abarushka

Staff

Hello,

You may consider to run the commands below in order to debug FortiGuard connectivity:

diagnose debug application update -1
diagnose debug enable

execute update-now

AUT_MaverickAuthor

Visitor III

Hi

how can i send you the logs?

BR

R

Rajneesh

Staff

Hi @AUT_Maverick

You can refer this KB article for troubleshooting :
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Unable-to-connect-to-FortiGuard-servers/ta-p/226149

AUT_MaverickAuthor

Visitor III

I have already walked through to this guide. But it didn't helped me

R

Rajneesh

Staff

Hi @AUT_Maverick
Please share the output of the commands :
diagnose debug rating
Also is the SD-WAN is configured on the fortigate ?
If yes did you tried changing the interface-select-method under the Fortiguard settings ?

AdemKaragoz

New Member

To give an updated answer to an old question, I recently experienced this problem and as a solution, I tested that the problem was resolved by selecting Use FortiGuard Servers in the DNS settings.

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