Skip to main content
franchino87
franchino87
New Member
September 14, 2015
Solved

Unable to boot up

  • September 14, 2015
  • 14 replies
  • 111792 views

Hi there, i got a problem with a Fortinet FortiGate 60C.

 

I saved my configuration and after that i restarted the fortigate, using the console port (and putty with an opened COM connection) i managed to format the boot.

After that i'm unable to connect to a TFTP server because it seems that NO port are working (WAN1, WAN2, DMZ, 1to5)

Now i'm unable to boot and unable to connect to a TFTP server to flash the firmware again.

 

Is there any solution?

Thanks

    Best answer by rwpatterson

    Until the OS is loaded, you will not be able to PING the interface. Just try to TFTP the software up from the internal port number one.

    FortiGate-60C (16:24-09.28.2011)
    Ver:04000026
    Serial number: FGT60C3G11035927
    CPU(00): 525MHz
    Total RAM: 512MB
    Initializing boot device...
    Initializing MAC... nplite#0
    Press any key to display configuration menu...  <- at this line here

    ver tag :ffffffff
    wrong OS: ff
    Boot failed. Please check boot device or OS image ...
     Please power cycle. System halted.
    On the line designated by "at this line here", you have 5 seconds to hit a key to enter the configuration utility. Once in there, you select TFTP firmware. At this point, choose the TFTP options and watch the hashes "#####" grow until the firmware is loaded.

    14 replies

    rwpatterson
    rwpatterson
    New Member
    September 14, 2015

    Are you sure it's the ports and not the network? Internal should work right out of the box. Internal split into individual ports (internal1, internal2...internalx) are not created until after the config is loaded into memory and executed.

    A few things to check:

     What's the brand/manufacturer of the TFTP server?

     Is the cable straight through or cross?

     What's the next device in line?

    franchino87
    franchino87Author
    New Member
    September 17, 2015

    Thanks all for the reply, the only way i can connect is through the Ethernet Console Cable with Putty

    This is what the Fortigate show me on boot

    FortiGate-60C (16:24-09.28.2011)
    Ver:04000026
    Serial number: FGT60C3G11035927
    CPU(00): 525MHz
    Total RAM: 512MB
    Initializing boot device...
    Initializing MAC... nplite#0
    Press any key to display configuration menu...

    ver tag :ffffffff
    wrong OS: ff
    Boot failed. Please check boot device or OS image ...
     Please power cycle. System halted.

     

     

    rwpatterson wrote:

    Are you sure it's the ports and not the network? Internal should work right out of the box. Internal split into individual ports (internal1, internal2...internalx) are not created until after the config is loaded into memory and executed.

    A few things to check:

     What's the brand/manufacturer of the TFTP server?

     Is the cable straight through or cross?

     What's the next device in line?

    I'm sure that is not the network, i was directly connected to the Fortigate without anything in the middle.

    I tried every port (LAN, WAN, Console) but i'm unable to Ping the device because, once i connected the ethernet cable, it appears that there is no network (like the cable isn't connected)

    I'm using TFTPD64 (tftp server was working correctly after boot format)

    I'm using a straight cable.

    No other device in line (directly connected).

     

    allwinmasc wrote:

    are you following step 2 from the doc:  2 - Connect the computer running the TFTP server to the FortiGate unit. Use the table below to determine which port to connect to.

     FortiGate Model                                Interface  ============================================================= 50, 50A, 100, 200, 300, 500, 800, 800F          Internal  50B, all 60 models, 100A, 200A                  Internal port 1 100A, 200A (If Internal Port1 does not work)    Internal port 4  300A, 310A, 400, 400A, 500A, 1000 and higher    LAN port 1  1240B                                           port40 Fortigate with a dedicated management port      mgmt1
    Your issue sounds like you missed it.

    I've tried every port available, even tried to select the various port through the option available on BOOT without luck (Set image download port)

     

    Joshua.MJ wrote:

    Can you access the fortigate via console cable?

    I can't access console via USB Management (with a "printer USB" cable like)

    I can access the "starting" console through Ethernet Console port using Putty

     

    rwpatterson
    rwpattersonAnswer
    New Member
    September 17, 2015

    Until the OS is loaded, you will not be able to PING the interface. Just try to TFTP the software up from the internal port number one.

    FortiGate-60C (16:24-09.28.2011)
    Ver:04000026
    Serial number: FGT60C3G11035927
    CPU(00): 525MHz
    Total RAM: 512MB
    Initializing boot device...
    Initializing MAC... nplite#0
    Press any key to display configuration menu...  <- at this line here

    ver tag :ffffffff
    wrong OS: ff
    Boot failed. Please check boot device or OS image ...
     Please power cycle. System halted.
    On the line designated by "at this line here", you have 5 seconds to hit a key to enter the configuration utility. Once in there, you select TFTP firmware. At this point, choose the TFTP options and watch the hashes "#####" grow until the firmware is loaded.

    Allwyn_Mascarenhas
    Allwyn_Mascarenhas
    New Member
    September 14, 2015

    are you following step 2 from the doc:

     

    2 - Connect the computer running the TFTP server to the FortiGate unit. Use the table below to determine which port to connect to.  FortiGate Model                                Interface ============================================================= 50, 50A, 100, 200, 300, 500, 800, 800F          Internal 50B, all 60 models, 100A, 200A                  Internal port 1 100A, 200A (If Internal Port1 does not work)    Internal port 4 300A, 310A, 400, 400A, 500A, 1000 and higher    LAN port 1 1240B                                           port40 Fortigate with a dedicated management port      mgmt1

     

    Your issue sounds like you missed it.

    Joshua_MJ
    Joshua_MJ
    New Member
    September 15, 2015

    Can you access the fortigate via console cable?

    Terms & ConditionsAccessibility statement
    Thought Leadership Security Summit. Outpace New Threats with AI - enhanced defense. Tuesday, Septmeber 15, 8:30 AM - 2:30 PM PT. The Golf Club at Newcastle, WA.
    Fortinet Flag the Hack. Wednesday, August 26, 9:00 AM - 5:00 PM ET, COSM, Atlanta, GA.