Unable to activate FortiGate VM Evaluation License in EVE-NG (Internet connectivity works)

Hi everyone,

I'm running a FortiGate VM v7.6.2 in EVE-NG and I'm unable to activate the Evaluation License.

Environment

• FortiGate-VM64-KVM v7.6.2
• EVE-NG Community Edition
• Port1 connected to Cloud1 (management network)
• VM Resources:
  • 1 CPU
  • 2 GB RAM
• Serial Number:
  • FGVMEVSS0CLPWM3A

What I've configured

• Port1 IP: 10.136.208.183/24
• Default Gateway: 10.136.208.215

• Static Route:

  0.0.0.0/0 via 10.136.208.215

• DNS resolution appears to be working.

Connectivity Tests

Working:

execute ping 8.8.8.8

Working:

execute ping 1.1.1.1

Working:

execute ping google.com

Not Working:

execute ping forticare.com

Not Working:

execute ping forticloud.com

License Issue

When I go to:

System → FortiGate VM License → Evaluation License

I enter my FortiCare account credentials and click OK.

The GUI shows:

"Requesting FortiCare Trial license, proxy:(null)"

but nothing happens afterward and the license remains invalid.

Current status:

License Status: Invalid
VM Resources: 1 CPU/1 allowed, 985 MB RAM/2048 MB allowed

Questions

1. Does FortiGate require access to specific FortiCare/FortiCloud URLs or ports for trial activation?
2. Is ICMP being blocked by Fortinet servers and therefore the failed ping is normal?
3. Has anyone successfully activated a FortiGate VM Evaluation License on 7.6.2 in EVE-NG recently?
4. Could this be related to the FortiCare account already having consumed a trial license?

Any suggestions would be greatly appreciated. I've already verified routing, gateway connectivity, and Internet access.

Thanks!