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Shantilal1998
Explorer II
March 18, 2025
Question

Unable to access web bookmark in ztna agentless feature

  • March 18, 2025
  • 4 replies
  • 1324 views

Hi team,

 

I have configured ztna agentless feature which introduced in 7.6 version (using 7.6.2) but getting 'site can't be accessed' error while accessing the web bookmark.

 

redirected url: https://10.10.1.17:4434/XX/YY/ZZ/webservice?bmgroup=bookmark&bmname=fmg&cookie=DB2B48CEE7376444186CBF70E25D1257

 

Why this XX/YY/ZZ is showing here ??

 

Kindly suggest.

4 replies

Anthony_E
Staff
Staff
March 21, 2025

Hello,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Best Regards
Anthony_E
Staff
Staff
March 24, 2025

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.


Thanks,

Best Regards
Sheffels
New Member
March 24, 2025

Same here. I created an public dns for the webserver facing the public ip of the ztna portal but no luck.

Anthony_E
Staff
Staff
March 28, 2025

Hello,

 

I found these information and hope it will help:

 

To troubleshoot the issue of being unable to access the web bookmark in the ZTNA agentless feature:

  1. Verify Configuration: Ensure that the agentless ZTNA applications are correctly configured. Check the configuration settings under Configuration > Agentless ZTNA.
  2. Access the Bookmark Portal**: Navigate to Configuration > Agentless ZTNA,  click on the Private applications tab, In the top-right corner, click on Bookmark portal, copy the link from the Bookmark portal link field and paste it into a web browser to access the portal.
  3. Check Prerequisites: Ensure that all prerequisites for agentless ZTNA are met. Refer to the prerequisites documentation for any missing requirements.
  4. Network Connectivity: Verify that there are no network connectivity issues preventing access to the portal.
  5. Application Assignment: Ensure that each web-based application is assigned a custom domain name associated with the FortiSASE instance.
  6. Compatibility: Confirm that the setup does not involve SPA hubs configured with BGP on loopback or private web-based applications with the Server Type set to FQDN, as these are not supported.
Best Regards
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