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Anand_Narayana
Anand_Narayana
Explorer
March 19, 2010
Question

Unable to access internet after FORTICLIENT is installed

  • March 19, 2010
  • 6 replies
  • 2798 views
Does FORTICLIENT blocks internet traffic while accessing through the web browser? Because i am currently experiencing this issue after the FORTICLIENT is installed. All i could do is ping & resolve any internet host in the command prompt on windows xp SP3, the same cannot be accessed through any web browser (IE8,firefox/google chrome). I have installed only the FORTINCLIENT & no other packages like Anti-virus/Web filter. I will be able to browse only when i shutdown the FORTICLIENT. THis happend without even connecting to the vpn. It just doesn' t allow me to access Internet when it is placed in the windows task bar. FORTINET CLIENT ve. 4.1.2.138

    6 replies

    abelio
    SuperUser
    abelio
    SuperUser
    March 19, 2010
    Hi Anand, could post your hardware details please? We also noticed some of that problems, but with Win7; There' s a workaround posted in this forum that involves edit the registry to disable FortiProxy, do a search within the forum for last 3 months posts.
    A
    Anonymous_User
    Contributor
    March 21, 2010
    Description: Occasionally cannot browse web on Windows 7 Bug ID: 110055 Status: Fixed in v4.0 MR1 Patch 1
    Anand_Narayana
    Anand_NarayanaAuthor
    Explorer
    March 21, 2010
    Hi Abelio & Sathar, My problem is, just after installing the FORTICLIENT i will not be able to browse the internet. Please be informed that this is happening without me connecting to the vpn. So there is no involvement in what FORTIGATE hardware i use.
    A
    Anonymous_User
    Contributor
    March 21, 2010
    i am also talking abt the forticlient software version... ;) it seems that the installed version of FC is not bug released for win-7 so install FC: v4.0 MR1 Patch 1
    Anand_Narayana
    Anand_NarayanaAuthor
    Explorer
    March 21, 2010
    Ok, I will try this & shall keep you informed.
    Anand_Narayana
    Anand_NarayanaAuthor
    Explorer
    March 24, 2010
    Hi All, Problem got solved when i played with the windows registry. Below is what i tried & could able to succeed in solving the problem. Please do the following on Client computer 1. On the Windows command prompt, run ‘net stop fortishield’ 2. Go to Start > Run > type regedit 3. Disable FortiProxy service. Change the registry key for 4. HKEY_LOCAL_MACHINE\SOFTWARE\Fortinet\FortiClient\FA_FORTIPROXY\enabled value from 1 to 0 5. Reboot your client machine and test to access.
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