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Sylvaner
Sylvaner
New Member
October 28, 2024
Solved

Unable to access GUI since upgrade on 7.2.10

  • October 28, 2024
  • 5 replies
  • 4255 views

Hi,

 

Since my upgrade from 7.2.9 to 7.2.10, I encounter somes difficulties to access certains parts of the GUI.

I reach access to the firewall after a lot of time (5 minutes).

I can't upgrade to 7.4.X because the GUI crash too (No upgrades available).

Is there any way to solve this problem ? (Probably WebSocket).

 

Best regards

 

FortiIssue.jpg

Best answer by Sylvaner

Thanks, I tried the different possibilities but it didn't change anything.
I ended up rebooting the cluster, a big scare with a desynchronization, then after rebooting the second member everything went back to normal.

5 replies

AEK
SuperUser
AEK
SuperUser
October 28, 2024

Hi Sylvaner

Can you try from browser's private window? Or use another browser (Chrome or Edge).

AEK
    Sylvaner
    SylvanerAuthor
    New Member
    October 28, 2024

    Hi,

     

    Yes, i tried with Chrome, Firefox, Brave and Edge (Private too).

    And another computer.

    salmas
    Staff
    salmas
    Staff
    October 28, 2024

    Please check this article for troubleshooting checks.

    https://community.fortinet.com/t5/FortiGate/Technical-Tip-GUI-is-not-reachable-after-an-upgrade/ta-p/192936

    Try to kill httpsd daemon : fnsysctl killall httpsd
    Try changing server certificate.
    I would also suggest to give https access to other internal interface just for testing purpose and monitor the behavior.

    Salmas

    Sylvaner
    SylvanerAuthorAnswer
    New Member
    October 28, 2024

    Thanks, I tried the different possibilities but it didn't change anything.
    I ended up rebooting the cluster, a big scare with a desynchronization, then after rebooting the second member everything went back to normal.

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