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vad
New Member
September 13, 2019
Question

unable to access fortisiem web gui

  • September 13, 2019
  • 2 replies
  • 6090 views

Hi,

I got isssue with access to fortisiem from web browser, is said that the service is unavailable.

below is the result when i run phstatus command on server.

and i not sure how to start AppSvr and other processes which are down.

 

 

[style="background-color: #ffffff;"]PROCESS                  UPTIME         CPU%           VIRT_MEM       RES_MEM[/style] [style="background-color: #ffffff;"]phParser                 DOWN[/style] [style="background-color: #ffffff;"]phQueryMaster            DOWN[/style] [style="background-color: #ffffff;"]phRuleMaster             DOWN[/style] [style="background-color: #ffffff;"]phRuleWorker             DOWN[/style] [style="background-color: #ffffff;"]phQueryWorker            DOWN[/style] [style="background-color: #ffffff;"]phDataManager            DOWN[/style] [style="background-color: #ffffff;"]phDiscover               DOWN[/style] [style="background-color: #ffffff;"]phReportWorker           DOWN[/style] [style="background-color: #ffffff;"]phReportMaster           DOWN[/style] [style="background-color: #ffffff;"]phIpIdentityWorker     DOWN[/style] [style="background-color: #ffffff;"]phIpIdentityMaster     DOWN[/style] [style="background-color: #ffffff;"]phAgentManager           DOWN[/style] [style="background-color: #ffffff;"]phCheckpoint             DOWN[/style] [style="background-color: #ffffff;"]phPerfMonitor            DOWN[/style] [style="background-color: #ffffff;"]phReportLoader           DOWN[/style] [style="background-color: #ffffff;"]phBeaconEventPackager    DOWN[/style] [style="background-color: #ffffff;"]phDataPurger             DOWN[/style] [style="background-color: #ffffff;"]phEventForwarder         DOWN[/style] [style="background-color: #ffffff;"]phMonitor                DOWN[/style] [style="background-color: #ffffff;"]Apache                   27:16          0              223m           6016[/style] [style="background-color: #ffffff;"]Node.js                  27:11          0              919m           75m[/style] [style="background-color: #ffffff;"]AppSvr                   DOWN[/style] [style="background-color: #ffffff;"]DBSvr                    28:19          0              378m           28m[/style]

    2 replies

    FSM_FTNT
    Staff
    Staff
    September 17, 2019

    Hi,

     

    How did FortiSIEM enter this state, what changes happened prior to this? Is this a HW appliance or a VM, if VM what Hyper-vistor.

     

    If the AppSvr is down then you will not be able to login to the GUI. If this is a new FortiSIEM deployment I would advise re-installing the VM.

     

    You can check the app server logs here /opt/glassfish/domains/domain1/logs/phoenix.log and /opt/glassfish/domains/domain1/logs/server.log for errors.

     

    I'd also suggest raising a support case.

     

    Thanks

     

    Dan

    Hugues1
    New Member
    July 10, 2024

    Hi Vad.

    Did you fix this issue with your FortiSIEM ?

    vinaymishracsk
    New Member
    November 18, 2024

    Dear Hugues,

    I am trying to configure fortiSIEM supervisor and facing same issue, all services is showing down and not able to access GUI.

    Is your issue resolved?

    vinaymishracsk
    New Member
    November 18, 2024

    Dear Team,

     

    I am trying to configure hardware 2000F fortiSIEM supervisor and facing same issue, all services is showing down and not able to access GUI.

     

    Can you please help me?