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ASEVILLA
ASEVILLA
New Member
February 4, 2026
Question

Unable to access, account disabled

  • February 4, 2026
  • 2 replies
  • 162 views

Hello, we have an account registered in forticloud using this email : pablot@colegioheidelberg.com and if we try to use , the website say "user is disabled", please enabled this account again. Thanks

2 replies

Jean-Philippe_P
Staff & Editor
Jean-Philippe_P
Staff & Editor
February 9, 2026

Hello ASEVILLA, 

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Jean-Philippe - Fortinet Community Team
Jean-Philippe_P
Staff & Editor
Jean-Philippe_P
Staff & Editor
February 10, 2026

Hello again ASEVILLA,

 

Please contact Support, they will be able to help you.

 

Thanks!

Jean-Philippe - Fortinet Community Team
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