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erin0s
New Member
April 23, 2018
Question

Trial FortiToken Mobile cannot be used in HA load-balancing mode

  • April 23, 2018
  • 1 reply
  • 4473 views

Hello...

I am new to FortiAuthenticator and have inherited a couple of devices with a failed HA config.  In troubleshooting I have removed the nonoperational slave and am trying to re-add it.  When re-adding the slave device I get the error message "Trial FortiToken Mobile cannot be used in HA load-balancing mode. Please disassociate them from any user."  How do I identify which account is using the trial licenses?  Is it possible to remove the trial license all together so they don't accidentally get used again?

 

Thank you

1 reply

xsilver_FTNT
Staff
Staff
April 25, 2018

Hi,

simply in FAC GUI Authentication / User Management / FortiTokens .. list the tokens and see column "FTM License".

Two demo/trial tokens are issued under FTMTRIALNOREGIST license title.

Column User will show to whom are those tokens assigned to.

Kind regards,

Tomas

Moussa
New Member
January 18, 2021

Hi,

It is helpful and resolve HA A-A problem with Trial Forti Token Issue