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m3ds0
m3ds0
Explorer II
May 16, 2024
Solved

Transfering device to new Account with subscription

  • May 16, 2024
  • 1 reply
  • 2795 views

Hi mates,

I want to transfer one of my devices to another account but there's a question, what happens to my currently activated subscription?

I mean the device have 2 years subscription (Antivirus, IPS, ...) when i transfer device to new account, are the license/subscription gonna transfers to the new account?

Or it is bundled to the device's serial number and not depends on account?

Best answer by ozkanaltas

Hello @m3ds0 ,

 

My friend just answered to me. He said yes, the device was transferred with licenses. He made this transfer via open to the customer services team.

 

 

1 reply

ozkanaltas
ozkanaltas
Valued Contributor III
May 16, 2024

Hello @m3ds0 ,

 

As far as I know, all licenses activated on the Device serial number are transferred with the device.

    m3ds0
    m3ds0Author
    Explorer II
    May 16, 2024

    Thank you for your reply.

    I think same as you but didn't found any documents for this topic and it would be nice if someone have experience to avoid device functionality or license problem!

    ozkanaltas
    ozkanaltas
    Valued Contributor III
    May 16, 2024

    Hello @m3ds0,I understand your concern. You can create a case to customer services tells your concern. They can transfer your unit with license. In my opinion, thats way safest way. Btw, i asked to my friend who transfer his unit close time. He didn't aswer to me yet. As soon as he answer to me, i will inform to you.

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