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slon
New Member
December 14, 2020
Question

Transfer Fortigate unit from one registered owner to another

  • December 14, 2020
  • 2 replies
  • 10956 views

Hello.

 

I am using a handout FortiGate unit, that still have several months left on a support contract.

How can I register that unit under my Fortinet account and purchase a new support contract, when the current one expires?

 

Thank you.

    2 replies

    Yurisk
    SuperUser
    SuperUser
    December 14, 2020

    You open a Customer Services ticket on the Fortinet Support portal and ask to transfer this device to your account stating all its details, Fortinet will contact the current owner and if she/he confirms the transition, the device will appear under your account in a day or two. 

     

    yurisk.info - all things Fortinet blog, no ads
    kriu
    New Member
    July 17, 2025

    What else can I do if the previous owner is not responding?

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