Traceroute not showing hop

Forum|Forum|8 years ago
May 24, 2018
11 replies
30298 views

Dear

i'm facing the traceroute issue on the fortigate

when i try to tracroute from the cisco router to fortigate it's not showing the route form router to firewall

the FG firewall configured behind of the router.

everything is working fine i can ping form the router but when i tracerouter it showing *****

when i try form the computer it's showing me the hop count

i also tried to check from the switch i'm getting same result as like the router, not showing the route.

please help

Thanks

Nicholas_Doropoulos

New Member

Is it the WAN interface of the firewall you cannot traceroute to? If yes, ensure that the "ping" box is enabled on the WAN interface on the GUI under Network>Interfaces. Alternatively, execute the following command on the CLI:

show system interface [relevant port]

If ping is not listed there, do the following:

config system interface

edit [relevant port]

set allowaccess ping [along with any other protocols already listed]

I hope the above helps.

ahmadhusainAuthor

New Member

the ping and other services are allowed on the firewall

i can ping the firewall only problem with the traceroute

Nicholas_Doropoulos

New Member

Do you traceroute by hostname or IP address?

ahmadhusainAuthor

New Member

Thanks for your help

my problem is when i try to ping or traceroute form the router it's showing me the timeout from the remote site.But when i try to ping from any client computer OS "windows" it's working both can traceroute and ping from the remote site Only problem coming with the router Please Help

iqbshaik

New Member

It depends on session. When there is no session from the source ip and the first trace packet you send through fortigate then it will show its hop in tracert. In the proceeding traceroutes it will not show you its ip in trace till the session timeout. Kill the session on fortigate and trace again you will see the hop in the trace again.