Token received in SMS but token field not showing

Forum|Forum|8 months ago
December 3, 2025
12 replies
1044 views

Token field no longer shows on my FortiClient VPN 7.4.3.1790 (Windows 11 25H2 OS Build 26200.7171)

Same account works on my other PC using Forticlient 7.0.8.0427 (Windows 11 22H2 OS Build 22621.6060)

FortiClient

funkylicious

SuperUser

does it display a pop-up windows/error or something or does it get stuck at 48% and just it ?

"jack of all trades, master of none"

MedelOrdazAuthor

Explorer

Hi, thank you for your reply.

It's stuck at 48%, probably waiting for me to input the token, but the token field is empty.

When I click on Disconnect, the token field momentarily shows up before the disconnect completes.

funkylicious

SuperUser

is it IPsec or SSLVPN and are you using FortiAuth for MFA ? do you know ?

L.E. i would suggest installing the latest visual c++ redis also if you havent already and/or a reinstall of FortiClient also, maybe with an earlier version if you have.

"jack of all trades, master of none"

vpolovnikov

Staff & Editor

Came across an article that may be helpful?

Token prompt not received for IPsec dial-... - Fortinet Community

MedelOrdazAuthor

Explorer

Thank you.

got resolved by installing a lower version.

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