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sean3
sean3
Explorer II
March 20, 2025
Solved

the port of the SLA is not displayed in Fortiview in FortiAnalyzer

  • March 20, 2025
  • 4 replies
  • 1365 views

hi all,

I have a SD-WAN performance SLA with two participant interface, I want to view the history curve in FortiAnalyzer but one of the participant interface is not there.
however, another SLA with the same interface have the interface displayed in FortiAnalyzer.
what could be the reason and how to fix it?

1. SLA 

Screenshot 2025-03-20 132529.png

2. SLA in fortianalyzer with all participants (OL_INET_SKO_112 and port17)

Screenshot 2025-03-20 133040.png

3. SLA in fortianalyzer with only one participant (OL_INET_SKO_112)

Screenshot 2025-03-20 133116.png

    Best answer by Anthony_E

    If the port of the SLA is not displayed in FortiView on FortiAnalyzer:

    1. Verify Configuration: Ensure that the SLA logging is properly configured on the FortiGate device. Check that the SLA logs are being generated and sent to FortiAnalyzer.
    2. Check Log Settings: Confirm that the FortiGate is configured to log SLA health checks. You can enable SLA logging using the following configuration on FortiGate:

    ```shell
    config sys sdwan
    (sdwan) # config health-check
    (health-check) # edit <SLA_NAME> <----- Replace `<SLA_NAME>`, `<x>`, and `<y>` with your specific SLA name and desired log periods
    (SLA) # set sla-fail-log-period <x>
    (SLA) # set sla-pass-log-period <y>
    (SLA) # end
    ```

     

    1. Log Retention: Ensure that the logs are retained long enough to be visible in FortiAnalyzer. FortiGate keeps logs for 10 minutes by default, so consider using FortiAnalyzer for longer retention.
    2. Check FortiAnalyzer Settings: Verify that FortiAnalyzer is correctly configured to receive and display SLA logs. Ensure that the relevant log categories are enabled in FortiAnalyzer.
    3. Update Firmware: Make sure both FortiGate and FortiAnalyzer are running the latest firmware versions to ensure compatibility and access to the latest features.
    4. Review Permissions: Ensure that you have the necessary permissions to view SLA logs in FortiView on FortiAnalyzer.

    4 replies

    Anthony_E
    Staff
    Anthony_E
    Staff
    March 23, 2025

    Hello Sean,


    Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


    Thanks,

    Best Regards
    Anthony_E
    Staff
    Anthony_E
    Staff
    March 26, 2025

    Hello Sean,

     

    We are still looking for someone to help you.

    We will come back to you ASAP.


    Thanks,

    Best Regards
    Anthony_E
    Staff
    Anthony_EAnswer
    Staff
    March 28, 2025

    If the port of the SLA is not displayed in FortiView on FortiAnalyzer:

    1. Verify Configuration: Ensure that the SLA logging is properly configured on the FortiGate device. Check that the SLA logs are being generated and sent to FortiAnalyzer.
    2. Check Log Settings: Confirm that the FortiGate is configured to log SLA health checks. You can enable SLA logging using the following configuration on FortiGate:

    ```shell
    config sys sdwan
    (sdwan) # config health-check
    (health-check) # edit <SLA_NAME> <----- Replace `<SLA_NAME>`, `<x>`, and `<y>` with your specific SLA name and desired log periods
    (SLA) # set sla-fail-log-period <x>
    (SLA) # set sla-pass-log-period <y>
    (SLA) # end
    ```

     

    1. Log Retention: Ensure that the logs are retained long enough to be visible in FortiAnalyzer. FortiGate keeps logs for 10 minutes by default, so consider using FortiAnalyzer for longer retention.
    2. Check FortiAnalyzer Settings: Verify that FortiAnalyzer is correctly configured to receive and display SLA logs. Ensure that the relevant log categories are enabled in FortiAnalyzer.
    3. Update Firmware: Make sure both FortiGate and FortiAnalyzer are running the latest firmware versions to ensure compatibility and access to the latest features.
    4. Review Permissions: Ensure that you have the necessary permissions to view SLA logs in FortiView on FortiAnalyzer.
    Best Regards
      sean3
      sean3Author
      Explorer II
      March 31, 2025

      yeah, thanks for the help:

      Start installing
      fw-01 $ config system sdwan
      fw-01 (sdwan) $ config health-check
      fw-01 (health-check) $ edit "SLA_PING_Azure_2"
      fw-01 (SLA_PING_Azure_2) $ set sla-fail-log-period 60 !!we forgot this part
      fw-01 (SLA_PING_Azure_2) $ set sla-pass-log-period 120 !!we forgot this part
      fw-01 (SLA_PING_Azure_2) $ next
      zjk-fw-01 (health-check) $ end
      zjk-fw-01 (sdwan) $ end

        Anthony_E
        Staff
        Anthony_E
        Staff
        March 31, 2025

        Hi Sean,

         

        Never hesitate to contact us.

         

        Regards,

        Best Regards
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