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mpetronic
New Member
November 19, 2022
Solved

The futex facility returned an unexpected error code trying to start client

  • November 19, 2022
  • 3 replies
  • 7135 views

I installed that latest FortiClient on my debian 11 host. When I attempt to open the GUI, it get this error:

 

$ forticlient gui  The futex facility returned an unexpected error code. Aborted

 

I configured my VPN server connection and verified that I can ping that server. When I attempt to connect, it starts attempting a connection but then fails with:

 

$ forticlient vpn connect owems  [owems] Connect VPN: owems Status: Connecting... Status: Disconnected Notification: Error: Can not connect to VPN server. DONE.

 

I can connect to this server from my work setup where I am also running debian 11. However, when I connect there,  I get a popup indication that there is not a valid SSL cert for the connection and I have to click OK to ignore that warning and then the connection completes successfully.

 

At home, on my debian 11 workstation, I never see that SSL cert warning when the connection starts.

 

At work I am running: 

 

$ lsb_release -a No LSB modules are available. Distributor ID:	Debian Description:	Debian GNU/Linux 11 (bullseye) Release:	11 Codename:	bullseye  $ uname -a Linux mpws 5.10.0-16-amd64 #1 SMP Debian 5.10.127-2 (2022-07-23) x86_64 GNU/Linux

 

At home I am running the same Debian version but with a newer major kernel version that I needed to support a display driver issue:

 

❯ lsb_release -a No LSB modules are available. Distributor ID:	Debian Description:	Debian GNU/Linux 11 (bullseye) Release:	11 Codename:	bullseye  $ uname -a Linux mpws 6.0.0-2-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.0.5-1 (2022-10-28) x86_64 GNU/Linux

 

I would appreciate any guidance on how to solve this.

Best answer by Anthony_E

Hello,

 

FortiClient version 6.4.9/7.0.7 onwards (which is the latest version) supports Debian 11 but with GNOME or KDE as listed below:

https://docs.fortinet.com/document/forticlient/7.0.7/linux-release-notes/136392/product-integration-and-support

 

Regards,

3 replies

Anthony_E
Staff
Staff
November 22, 2022

Hello,

 

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Regards,

Best Regards
Anthony_E
Staff
Staff
November 24, 2022

Hello,

 

We are still looking for someone to help you.

We will come back to you ASAP.


Regards,

Best Regards
Anthony_E
Staff
Anthony_EAnswer
Staff
November 28, 2022

Hello,

 

FortiClient version 6.4.9/7.0.7 onwards (which is the latest version) supports Debian 11 but with GNOME or KDE as listed below:

https://docs.fortinet.com/document/forticlient/7.0.7/linux-release-notes/136392/product-integration-and-support

 

Regards,

Best Regards