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kh_atta
kh_atta
New Member
October 31, 2020
Question

the fortiAP wireless not stable

  • October 31, 2020
  • 1 reply
  • 2505 views

Dears

 

We have many FortiAP, it's connection not stable when the users connected to fortiAP after a short time their become disconnected automatically and this action repeat all the day.

 

the network led is orange what is the color meaning?

 

any idea how can solve this issue

    1 reply

    Toshi_Esumi
    SuperUser
    Toshi_Esumi
    SuperUser
    October 31, 2020

    Depending on the model they might have different types/colors of LEDs. If 221C, amber means 10/100Mbps instead of 1Gig. You didn't tell if it's FortiCloud managed or FortiGate manged. If FGT manged, upgrade it to the latest on the major version, then match the AP software version to the highest possible.

    I have almost no FortiCloud managed AP experiece so I can't comment if that's your case. But if it's FGT managed, I would disable WIDS first then keep checking WiFi Events in the log on the FGT. That would likely tell something if the wifi drops happen so often.

    At the same time, I would walk around the area with a laptop running a WiFi analyzer to see the wifi environment.

    Many wifi related problems come from the environment including your neighbors APs. It's important to know what kind of APs your neighbors have, which might be running WIPS/WIDS and attacking your client connections to your APs.

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