The 2FA code activation email was blocked

Hi,

2FA email blocked? Could not able to understand, can you explain in detail.

Activation email will be sent to receiver email address from there user should activate.

Hi @chendewu_520,

What do you mean by blocked? Is the email blocked by your email filter? You can run alert email debug while sending the code and you can get the activation code in the email body:

diag debug reset
diag debug enable
diag debug console timestamp enable
diag debug application alertmail -1

Regards,
Minh

Hi @chendewu_520,

Why not whitelist it on your email server? Let's try this trick. 

1. Disable and re-enable Two-factor Authentication again to send a new activation code email because the previous one might be expired. 

2. Go to Log & Report > System Events > General System Events > Filter for "Log Description = Token activation code sent". 

3. In the Log Details, you will see the activation code. 

4. Enter that code manually in FortiToken app on your phone to activate it. https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-activate-FortiToken-manually-for-admin/ta-p/190967

Regards,